BACOLOD CITY COLLEGE
Bacolod City

Provide quality tertiary education in the delivery of the tri-focal functions of Bacolod City College as a higher education institution in instruction, research and community extension across the degree programs offered, and in the delivery of technical-vocational programs as a training institution, in accordance with CHED policy standards and guidelines, and TESDA training regulations.

REGISTRAR SERVICES

Maintain, organize and administer student records, responsible for maintaining the accuracy and confidentiality of student records, admission and enrollment of eligible students.

1. REQUEST FOR TRANSCRIPT OF RECORDS

Transcript of Records is a comprehensive record of courses taken, grades received, and the number of credits earned during their studies.

Preparation of document – 1^st Issuance – 15 working days; 2^nd Issuance – 7 working days

Office or Division	Office of the Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All students/graduates of Bacolod City College
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Clearance (accomplished with the required signatories)		Registrar’s Office
2. Request Form		Registrar’s Office
3. If applicant is an undergraduate, Form 137 (1 original) or Transcript of Records – “Copy for Bacolod City College” (1 original)		Previous school’s Registrar’s Office Form 137 – Senior Highschool/Highschool Transcript of Records – College/University
4. Government Issued ID (1 original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
IF REPRESENTATIVE, bring the following additional documents:
5. Authorization Letter		Document owner
6. Government Issued ID of the person being Represented (1 photocopy)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
7. Government Issued ID of the Representative (1 original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the required information and documents to the Main Window – Registrar’s Office.	1. Check and verify the application.	None	5 minutes	Registrar Staff
2. Receive claim slip with the scheduled date of releasing.	2. Issue claim slip with the scheduled date of releasing.	None	5 minutes	Registrar Staff
TOTAL:		None	10 minutes

*Note: Preparation of document – 1^st Issuance – 15 working days; 2^nd Issuance – 7 working days

2. RELEASING OF TRANSCRIPT OF RECORDS

Transcript of Records is a comprehensive record of courses taken, grades received, and the number of credits earned during their studies.

Preparation of document – 1^st Issuance – 15 working days; 2^nd Issuance – 7 working days

Office or Division	Office of the Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All students/graduates of Bacolod City College
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Claim slip with scheduled date of releasing		Registrar’s Office
2. Government Issued ID (original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
IF REPRESENTATIVE, bring the following additional documents:
3. Authorization Letter		Document owner
4. Government Issued ID of the person being Represented (1 photocopy)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
5. Government Issued ID of the Representative (1 original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit claim slip	1. Check and verify claim slip.	None	5 minutes	Registrar Staff
2. Receive order of payment	2. Release assessment form to be paid in the cashier.	None	5 minutes	Registrar Staff
3. Pay the required amount to the Cashier’s Office.	3. Receive payment and issue O.R.	P50.00 per page	10 minutes	Cashier
4.1 Present O.R. to the Main Window – Registrar’s Office.   4.2 Receive requested Transcript of Records	4.1 Post the O.R. number on the document   4.2 Sign the document   4.3 Release the Transcript of Records	None	5 minutes         5 minutes   5 minutes	Registrar Staff           Registrar Registrar Staff
TOTAL:		P50.00 per page	35 minutes

3. CERTIFICATE OF ELIGIBILITY TO TRANSFER (also known as HONORABLE DISMISSAL)

Certificate of Eligibility to Transfer or Honorable Dismissal is a certificate issued to a student who voluntarily withdraws from the college.

Office or Division	Office of the Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All students/graduates of Bacolod City College
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request for Transcript of Records (for Transferring of Schools)		Registrar’s Office
2. Government Issued ID (1 original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
IF REPRESENTATIVE bring the following additional documents:
3. Authorization Letter		Document owner
4. Government Issued ID of the person being Represented (1 photocopy)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
5. Government Issued ID of the Representative (1 original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the required information and documents to the Main Window – Registrar’s Office.	1.1 Check and verify the application.   1.2 Issue claim slip with the scheduled date of releasing.	None	4 minutes       1 minute	Registrar Staff       Registrar Staff
2.1 Return on scheduled date of releasing.   2.2.Receive order of  payment.	2. Release assessment form to be paid in the cashier.	None	5 minutes	Registrar Staff
3. Pay the required amount to the Cashier’s Office.	3. Receive payment and issue O.R.	P50.00	10 minutes	Cashier
4.1 Present O.R. and claim slip (and authorization letter) to the Main Window – Registrar’s Office.   4.2 Receive requested document.	4.1 Sign the document     4.2 Release the document.	None	5 minutes       5 minutes	Registrar       Registrar Staff
TOTAL:		P50.00	30 minutes

4. ISSUANCE OF ACADEMIC CERTIFICATIONS

Certificate of Enrollment/Registration is a document authenticating that the applicant is/was a student enrolled in the institution during a specified semester and academic year.

Certificate of Grades is a certification reflecting the grades of the subjects enrolled by the applicant during a specified semester and academic year.

Certificate of Graduation is a document authenticating that the applicant is a graduate of a course degree in this institution.

Certificate of General Weighted Average is a document that reflects the general weighted average of the applicant during his/her whole stay in the institution.

Certificate of Cross-Enrollee Grades is a certification reflecting the grades of the subjects cross-enrolled by the applicant during a specified semester and academic year.

Certificate of Medium of Instruction is a document stating that the language used in the instruction/studies by the applicant in the institution is English.         

Certificate of Number of Units is a document that reflects the number of units of the applicant during his/her whole stay in the institution.

Office or Division	Office of the Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All students, graduates of Bacolod City College
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For Certificate of Enrollment/Registration, Certificate of Grades, Certificate of Cross-Enrollee Grades
1.1 Enrollment Form (1 photocopy)		Registrar’s Office
For Certificate of Graduation, Certificate of General Weighted Average, Certificate of Number of Units, Certificate of Medium of Instruction
1.2 Transcript of Records (1 photocopy)		Registrar’s Office
2. School ID (or Government Issued ID) (original)		BCC MRC Office (or BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO)
IF REPRESENTATIVE bring the following additional documents:
3. Authorization Letter		Document owner
4. School ID (or Government Issued ID of the person being Represented) (1 photocopy)		BCC MRC Office (or BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO)
5. Government Issued ID of the Representative (1 photocopy)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the required information and documents to the Main Window – Registrar’s Office.	1.1 Check and verify the application.   1.2 Release assessment form to be paid in the cashier.	None	4 minutes       1 minute	Registrar Staff       Registrar Staff
2. Pay the required amount to the Cashier’s Office.	2. Receive payment and issue O.R.	P50.00	10 minutes	Cashier
3. Present O.R. to the Main Window – Registrar’s Office.	3.1 Note O.R. number to be posted in the document.   3.2 Issue claim slip scheduled date of releasing.	None	4 minutes         1 minute	Registrar Staff         Registrar Staff
4. Wait for the release date.	4.1 Preparation of documents.   4.2 Sign the document.	None	1 day     5 minutes	Registrar Staff     Registrar
5.1 Present claim slip on scheduled date of releasing and sign logbook upon receipt of the document at the Main Window – Registrar’s Office.   5.2 Receive requested document.	5. Release the Certificate.	None	5 minutes	Registrar Staff
TOTAL:		P50.00 per certificate	1 day and 30 minutes

5. REQUEST FOR CERTIFICATION. AUTHENTICATION AND VERIFICATION OF DOCUMENTS (CAV)

Certification, Authentication and Verification of tertiary academic records is the process of checking, reviewing, and certifying the correctness and veracity of the documents by the Commission on Higher Education.

Preparation of Documents – 7 working days; Processing of Documents by CHEDRO VI – 7 working days

Office or Division	Office of the Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All undergraduates/graduates of Bacolod City College
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Transcript of Records (1 original and 1 certified true copy)		Registrar’s Office
2. Diploma (1 original and 1 certified true copy)		Registrar’s Office
3. Government Issued ID (original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
IF REPRESENTATIVE
1. Transcript of Records (1 original and 1 certified true copy)		Registrar’s Office
2. Diploma (1 original and 1 certified true copy)		Registrar’s Office
3. Authorization Letter		Document owner
4. Government Issued ID of the person being Represented (1 photocopy)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
5. Government Issued ID of the Representative (original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the required information and documents to the Main Window – Registrar’s Office.	1.1 Check and verify the application.   1.2 Issue assessment of fees to be paid.	None	4 minutes       1 minute	Registrar Staff       Registrar Staff
2. Present assessment and pay to Cashier	2. Receive payment and issue O.R.	P100.00 per set	10 minutes	Cashier
3.1 Present O.R. and pay P80.00 CHED CAV processing fee to Main Window – Registrar           3.2 Receive claim slip with schedule date of releasing.	3.1. Note O.R. no. to be posted on the document and receive P80.00 CHED CAV processing fee.   3.2. Issue claim slip with scheduled date of releasing.   3.3 Endorse request to CHED for processing.	P80.00 per set	5 minutes                       5 minutes       10 minutes	Registrar Staff                   Registrar Staff   Registrar Staff
TOTAL:		P180.00 per set	35 minutes

*Note: Preparation of documents – 7 working days; Processing of Documents by CHEDRO VI – 7 working days

6. RELEASING OF CERTIFICATION. AUTHENTICATION AND VERIFICATION OF DOCUMENTS (CAV)

Certification, Authentication and Verification of tertiary academic records is the process of checking, reviewing, and certifying the correctness and veracity of the documents by the Commission on Higher Education.

Office or Division	Office of the Registrar
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All undergraduates/graduates of Bacolod City College
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Claim slip with scheduled date of releasing		Registrar’s Office
2. Government Issued ID (original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
IF REPRESENTATIVE bring the following additional documents:
3. Authorization Letter		Document owner
4. Government Issued ID of the person being Represented (1 photocopy)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
5. Government Issued ID of the Representative (original)		BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present claim slip and valid ID on scheduled date of releasing to claim CAV document and	1. Verify claim slip and check availability of requested document.	None	5 minutes	Registrar Staff
2.1 Sign logbook in the Main Window – Registrar’s Office.   2.2 Receive the CAV document.	2. Release document.	None	5 minutes	Registrar Staff
TOTAL:		None	10 minutes

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback?	You can email your feedback to our registrarbacolodcc@gmail.com email address or fill-out the feedback form found in the entrance lobby and put it in the feedback and complaints drop box.
How feedback is processed?	The Registrar staff verifies the nature of the concerns within one (1) working day. If the feedback was through email, the staff will inform the client receipt of their email.   For follow-ups and other queries, the contact information are (034) 707-0980 and registrar@bacolodcitycollege.edu.ph
How to file a complaint?	To file a complaint, email us at registrarbacolodcc@gmail.com with the following information (if applicable): – Full name of the client – Address of the client – Contact Details of the client – Details of the concern or complaint – Person/s Charged – Evidence of such violation/s or errors in documents/transactions   For follow-ups and other queries, the contact information are (034) 707-0980 and registrarbacolodcc@gmail.com
How complaints are processed?	The Registrar’s Office evaluates the complaints daily. Actionable concerns will be addressed immediately and the client will be notified through their email. Concerns that cannot be processed will be sent a letter of explanation through their email.
Contact Information of BCC Admin Office, OSAS, Registrar’s Office	Administrative Office a.bacolodcitycollege@yahoo.com (034) 707-7469   Office of the Student Affairs and Services: sas@bacolodcitycollege.edu.ph Registrar’s Office registrarbacolodcc@gmail.com (034) 707-0980

BACOLOD CITY PUBLIC LIBRARY

1. Application for Library Membership

Allows you to access the resources and services offered by the City Library.

Office or Division:		Bacolod City Public Library
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		All residents of Bacolod City
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
a.  2 pcs.1×1 ID picture				Client
b. For students – latest valid school ID (1 photocopy) For non-students – PRIME Water or CENECO Bill (1 photocopy)				School of student   PRIME Water or CENECO
c. Valid ID of guarantor (1 photocopy) *person applying for membership, should have a guarantor who is a resident of Bacolod City with valid contact number				SSS, UMID, PASSPORT, PHILHEALTH. ETC.
d. Duly-filled out membership form				City Library
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out Borrowers Form	Receive Borrowers’ Form for verification.   Verify information with guarantor.   1.3 Endorse for approval.		None		10 minutes       1 day       10 minutes	Library Staff       Library Staff       City Librarian
2. Receive membership card.	2. After approval, issue membership card.		None		10 minutes	Library Staff
TOTAL			None		1 day and 30 minutes

2.  Request for Photocopying of Books

Clients who want to photocopy any part of the book requires to secure a pass from the In-Charge so they can bring the books outside the library for photocopying.

Office or Division:		Bacolod City Public Library
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		General Public
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Valid government-issued ID (1 photocopy)				SSS, UMID, PASSPORT, PHILHEALTH. ETC.
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Present the books chosen to the library In-Charge and leave an ID	1. Issue a pass slip and check the pages to be photocopied		None		10 minutes	Library Staff
2. Present and leave the pass slip to guard on duty	2. Check the book ang get the pass slip		None		5 minutes	Guard on Duty
3. Get pass slip on guard on duty and return the book to the staff and claim ID.	3. Inspect the book and release clients ID		None		5 minutes	Library Staff
TOTAL			None		25 minutes

3. Request for Library Orientation/Storytelling

Schools, organizations, and other institution who benchmark at the Library or Barangay Day Care Center who wants to avail Library’s outreach storytelling program.

Office or Division:		Bacolod City Public Library
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail:		The General Public
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Letter address to the City Public Library
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Submit letter request.	1.1  Accept the request for review		None		5 minutes	Library Staff
	1.2 Approve available schedule		None		5 minutes	City Librarian
2. Receive approved schedule of Library Orientation/Storytelling.	2. Inform client of approved schedule.		None		20 minutes	Library Staff
TOTAL			None		30 minutes

4. Request for Basic Computer Training

Persons who want to avail the free Basic Computer Training Program like Senior Citizens, Out of School Youth, Informal Sector Beauticians, Businessmen, etc.

Office or Division:		Bacolod City Public Library
Classification:		Highly Technical
Type of Transaction:		G2C – Government to Citizen
Who may avail:		All residents of Bacolod City
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Valid government-issued ID			SSS, UMID, PASSPORT, PHILHEALTH. ETC
Registration Form			City Library
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up registration form	1.1  Assist applicant and verify request   1.2 Endorse request for approval		None	5 minutes	Library Staff     City Librarian     Library Staff
2. Wait for confirmation of schedule.	2. Contact applicant if schedule is final.		None	3 days
TOTAL			None	3 days and 5 minutes

BACOLOD CITY TOURISM DEVELOPMENT OFFICE

Bacolod City Tourism Office is a division of the Office of the Mayor created by City Ordinance No. 158, Series of 1996. It is mandated with four major functions: (1) information dissemination, reception, and visitor’s facilitation, (2) inspection and regulation of tourism-related establishments, (3) development of tourism infrastructures, (4) Promotion and marketing, (5) coordination with private tourism stakeholders for increased tourism investment.

1. Provision of Tour Assistance

The service provides referral assistance. Groups are referred to tour agencies/tour operators and tour guides. If it is an official event, the City Tourism Office provides actual coordination.

Office or Division:	Bacolod City Tourism Development Office
Classification:	√ Simple      Ÿ  Complex    Ÿ Highly Technical
Type of Transaction:	√ G2C – Government to Citizen √ G2B – Government to Business Entity √ G2G – Government to Government
Who may avail:	Tourists, students, researchers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter of request addressed to City Mayor/ Tourism Office		Company, School or Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSI NG TIME	PERSON RESPONSIBLE
1. Submit written request addressed to the Mayor thru Chief Tourism Operations Officer	1.1 Receive and log written request 1.2 Endorse to City Mayor’s Office	None	10 minutes	Tourism Office Reception Staff Administrative Assistant III

2. Wait for the approval of the City Mayor’s Office	2.1 Wait for the approval of the City Mayor’s Office 2.2 Contact requester and inform of approval of the Mayor’s Office	None	7 days	Tourism Office Reception Staff Administrative Assistant III
3. Coordinate with City Tourism Office for Tour details	3.  Provide tour	None	3 days	Admin. Asst. III   Senior Tourism Operations Officer
TOTAL:		None	10 days & 25 minutes

2. Registration Of Tourism-Related Establishments

City Ordinance 370, Series of 2004 known as the Tourism Code of Bacolod City, classifies all tourism-related businesses and imposes assessment/license fees according to establishment classification e.g., Class A, Class B restaurants, or first class or economy hotels. A one-time registration fee for establishments is required. The Ordinance supersedes all previous city ordinances on assessment and regulatory fees of tourism-oriented establishments. This is a pre-requisite for tourism-oriented businesses in securing a business permit.

Office or Division:	Bacolod City Tourism Development Office
Classification:	√ Simple      Ÿ  Complex    Ÿ Highly Technical
Type of Transaction:	Ÿ G2C – Government to Citizen √ G2B – Government to Business Entity Ÿ G2G – Government to Government
Who may avail:	Owners of existing tourist establishments, those who desire to operate one.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE

New Registrants Duly accomplished Registration FormClearance RenewalDuly accomplished Registration Form		Bacolod Permits and Licensing Office     Bacolod Permits and Licensing Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSI NG TIME	PERSON RESPONSIBLE
1. Bring duly accomplished registration form and clearance (for new registrants) from the Bacolod Permits and Licensing Office to the City Tourism Office for assessment	1.1 Receives, reviews, and evaluates duly accomplished registration form for the signature of Tourism Officer 1.2 Inform clients of fees to be paid and release signed forms	None	20 minutes	Tourism Office Reception Staff Tourism Operations Officer II
2.  Receive Signed forms and proceed to the City Treasurer’s Office cashier for payment of fees	2. Direct clients to the City Treasurer’s Office payment area	Refer to the table below (Fees are according to Establishment Category under Revenue Code 2011)	5 minutes	Tourism Office Reception Staff
TOTAL:		Depends on type of business	25 minutes

TOURISM FEE’S PER REVISED LOCAL REVENUE: CODE OF 2011

ACCOMMODATIONS	NEW	RENEWAL	EACS-CODE
APPARTEL                 :W/75 OR LESS APARTMENT	1,830	830	TRE-AP
: FROM 125 – 75 UNITS	2,030	1,530
: FROM 125 UNITS OR MORE	2,530	1,530
RESORTS                   : LESS THAN 20 COTTAGES	1,830	830	TRE- R
: 20 OR MORE COTTAGE	2,230	1,230
HOTELS                      : FIRST CLASS	11,230	2,030
: STANDARD CLASS	8,030	2,030
: ECONOMY CLASS	5,530	1,530
MOTELS	2,030	1,030	TRE – MT
PENSION HOUSE :LESS THAN 20 RENTABLE ROOMS	1,830	830	TRE – PH
:W/ 21 ROOMS BUT NOT EXCEEDING 50 ROOMS	2,030	1,030
RESORT                     : CLASS AAA	9,530	2,530	TRE – TI
:SPECIAL INTEREST RESORTS	4,030	1,030
TOURIST INN’S      :LESS THAN 20 RENTABLE ROOMS	2,030	1,030	TRE – TI
:W/ 21 ROOMS BUT NOT EXCEEDING 50 ROOMS	2,030	1,030
RESTAURANTS       CLASS A (DELUXE)	2,480	1,230	TRE – RES
: CLASS B (FIRST CLASS)	1,930	930
: CLASS C (FIRST CLASS)	1,230	1,230
: CLASS D- CAFETERIA/COFFEE SHOPS	830	330	TR – CF
: GRILL / RESTO – BAR			OTRE-BAR- RES
DINNER	830	330	TRE – DN
SNACK BAR / FOOD KIOSK	830	330	TRE – FK/SB
CANTEEN	830	330	OTRE – CTR
CATERING SERVICES	830	330	TRE – CN
TRAVEL AGENCIES	1,780	780	TRE – FK/SB
: BRANCH / TICKETING OFFICE	1,780	780	TRE – TS
TOURIST TRANSPORT OPERATORS : TOURIST BUS	2,030	1,030	TRE – TA
: COASTER	1,730	830	TRE – CS
:VAN	1,230	630	TRE – V
: CAR/TAXI	830	430	TRE – C/TX
TOURISM ORIENTED ESTABLISHMENT: DEP’T STORE/MALL	3,530	1,530	OTRE – DPT
DEP’T STORE/MALL	2.030	1030	OTRE SS
BOUTIQUES	2,030	1030	OTRE-DPT
GIFT SHOP	1,530	780
W/ IN CITY PROPER                                                                               SOUVENIRS (A) AIRCON/SIZE/LOC	2,030	1030	OTRE -SS
OUTSIDE CITY PROPER                                                                                   SOUVENIRS (B)/AIRCON SIZE/ LOC	1,530	780
PASALUBONG HOUSES (TOURIST SHOP): W/ AIRCON SIZE/LOC	1,530	1030	TRE-TS
: W/ OUT/AIRCON SIZE/LOC	1,530	780

INTERNET GAMING	:LESS THAN 10 UNITS	1,030	530	OTRE-IG
:11 UNITS TO 50 UNITS		1,030	530
:50 UNITS OR MORE		1,030	1530
BILLARD	:LESS THAN 5 TABLES	1,030	530	TRE-B
: MORE THAN 5 TABLES		2,030	1030
Money Remittance Center: LBC/PALAWAN/MLHUILLER/PUREGOLD		2,030	1030	OTRE-MR
SPA -Wellness Services / Salon		2,030	1030	OTRE/SP/SL
Tertiary Hospital		2,030	1030	OTRE-SP/SL
Target shooting Range
Mice – organizer / Facility – venue
Tourist Land Transport Operator (Car Rental/taxi/Tourist bus/)
Tourist Water Transport Operator (Oceanjet/Weesam/2Go)
Tourist Air Transport operator
TOURISM RELATED ESTABLISHMENT
*ADVENTURE / SPORT AND ECOTOURISM FACILITIES
OTHER TOURISM RELATED ESTABLISHMENT
*Farm Tourism Camp	OTRE – FTC
*Gallery Museum:	OTRE – G/M
*Tourism Entertainment Complex:      OTRE- TEC
*Tourism Recreation Center:	OTRE – TRC

BUSINESS ESTABLISHMENT	CLASS	NEW	RENEW	CLASS CODE
APPARTELLE               -A	75 OR LESS ROOMS	1,830.000	830.00	AP-A
APPARTELLE               -B	75 -125 ROOMS	2,030.000	1,030.00	AP-B
APPARTELLE               -C	125 AND MORE ROOMS	2,230.000	1,230.00	AP-C
BEACH RESORT           -A	20 OR LESS COTTAGE	1,830.000	830	BR – A
BEACH RESORT           -B	19 OR MORE COTTAGE	2,030.000	1,030.00	BR – B
RESORT CLASS            -AAA		9,530.000	2,530.00	R-3A
RESORT CLASS            -AA		6,530.000	1,30.00	R-2A
RESORT CLASS            -A		5,030.000	1,030.00	R-2A
SPECIAL INTEREST RESORT		4,030.000	1,030.00	R-A
HOTEL           DELUXE	DELUXE	13,530.000	2,530.00	H – D
HOTEL           FIRST CLASS	FIRST CLASS	11,230.000	2,230.00	H – 1C
HOTEL           STANDARD	STANDARD	8,030.000	2,230.00	H – ST
HOTEL           ECONOMY	ECONOMY	13,530.000	2,030.00	H – EC
HOTEL           (TRE – MT)		4,030.000	1,030.00	MT
PENSION           -A	20 OR LESS ROOMS	1,830.000	830.00	PH – A
PENSION           -B	21 – 50 ROOMS	2,030.000	1,230.00

TOUR GUIDE		345.000	195.00	TG
TOURIST INN  -A	20 OR LESS ROOMS	1,830.000	830.00	PH – A
TOURIST INN  -B	21-50 ROOMS	2,230.000	1,030.00	PH – B
TRAVEL AGENCY		3,530.00	1,780.00	TR – T
TRAVEL AND TOURS		3,530.00	1,780.00	TR – T
TOURIST LAND TRANSPORT
-TOURIST BUS		2,030.00	1,030.00	TLT- B
-COASTER		1,730.000	1,030.00	TLT – CS
-VAN		1,230.000	830.00	TLT – V
-CAR/TAXI		830.000	430.00	TLT -TX
RESTAURANT – TRE – RES
A DELUXE		2,480.00	1,030.00	RES-DL
B FIRST CLASS		1,730.00	830.00	RES-FC
C TOURIST CLASS		1,230,	630.00	RES- TC
D TOURIST ECHO
OTRE – CR CARENDERIA		830.00	330.00	RES – CR
(Food kiosk) SNACK BAR		830.00	330.00	RES – SB
DINER		830.00	330.00	RES – DN
CANTEEN		830.00	330.00	RES – DN
CATERING		830.00	330.00	RES-CTR
CAFETERIA		830.00	330.00	RES-cf
BARS / COCK TAIL LOUNGE	-NIGHT CLUB OTRE/BAR/RES	2,030.00	1,030.00	RES-B/NT
TOURISM EST. (OTRE)		NEW	RENEWAL	TRE
DEPARTMENT STORE		3,530.000	1,530.00	DPT
BOUTIQUE		2,030.000	1,030.00	BT
GIFT SHOP  (OTRE-GS)		1,530.000	780.00	GS
SOUVENIR SHOP -A		2,030.000	1,030.00	SSA
SOUVENIR SHOP -B		1,530.000	780.00	SSB
PASALUBONG HOUSE-A (OTRE- GS)	w/ AIRCON/, SIZE/LOC.	2,030.000	1,030.00	PH-A
PASALUBONG HOUSE-B	WITH OUT	1,530.000	780.00	PH-B
INTERNET GAMING -A	1 – 10 UNITS	1,030.000	530.00	IG-A
INTERNET GAMING -B	11 – 50 UNITS	2.030.00	1,030,00	IG-B
BILLIARDS         -A	5 OR LESS TABLE	1,030.00	530.00	B – A
BILLIARDS         -B	5 UP TABLES	2,030.00	1,030.00	B- B

SPA/SALON		2,030.00	1,030.00	SP- SL
TICKETING		2,030.00	1,030.00	TCK
OTHER TOURISM RELATED EST.		2,030.00	1,030.00	OTRE

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback?	For walk-ins: Client may answer the feedback form in the Department/Office and put it in the feedback and complaints drop box. Email address: tourism@bacolodcity.gov.ph
How feedbacks are processed?	The person in-charge compiles and records all feedback submitted. Feedbacks requiring answers are forwarded to the relevant personnel/division and they are required to answer within three (3) days from the receipt of the feedback. The client will be informed via email or phone call.
How to file complaint?	Fill out the complaint form by visiting the link https://bit.ly/ISUGIDKAYMAYORALBEE OR Provide the following details via email: Full name and Contact Information of the ComplainantSex (Male or Female)Narrative/Details of the complaintEvidenceName of the person/division being complained Email address: tourism@bacolodcity.gov.ph
How complaints are processed?	The Department Head reviews and evaluates the complaints received on daily basis. He/She shall coordinate with the concerned division/s to address the complaint and shall investigate, if necessary. After the concern has been addressed or after the conduct of the investigation, the concerned division/s shall submit an incident report to the Department Head, for appropriate action. The client will be informed via email or phone call.
Contact Information of CCB, PCC, ARTA	You may send all complaints to complaints@arta.gov.ph Or call us at 8478–5099, 0969–257–7242, 0928–690–4080 Or you may course them through: Presidential Complaint Center (PCC) pcc@malacanang.gov.ph Hotline 8888 or 82498310 loc. 8175 or 8182 Tel. Nos. 8736–8645, 8736–8603, 8736–8606, 8736–8629, 8736–8621 Contact Center ng Bayan (CCB)

email@contactcenterngbayan.gov.ph 0908–881–6565

BACOLOD ENVIRONMENT & NATURAL RESOURCES OFFICE
BACOLOD CITY

EXTERNAL SERVICES

1. Request for Garbage Collection
   Garbage collection is being done by a private contractor under the supervision and monitoring of the Bacolod Environment & Natural Resources Office. It serves door to door collection for areas with road access for collection trucks; roadside side collections for identified and authorized garbage pick-up points and container bin system for communities and barangays that opt for this type of collection and for areas with no access road for garbage trucks. The implementation is based on the established Zonal Collection Schedules and Routes. Also, through Street-Cleaning Services, it maintains the cleanliness and sanitation along main city streets. Bacolod Central Business Area is divided into four (4) sections for Street Cleaning Services: The Central, North, South and NGC Sections. Each section has a monitoring team to check/inspect the area of responsibility per shift (4AM-8AM, 10AM-2PM, 4PM-8PM). In addition, it also assists in the maintenance of cleanliness during special events and upon request of event organizers.

2. Request for Dumping of Garbage at Bacolod Sanitary Landfill
Client/s who would like to personally dump their garbage at Bacolod Sanitary Landfill shall secure a permit from the office for approval of dumping. All kinds of residuals are accepted for disposal except biowastes, paper, plastics, metals and other recyclable residuals.

3. Request for Information, Education & Communication Campaign
This program covers the information dissemination about proper waste disposal through education and communication campaigns in schools, barangays, private and public establishments.

4. Request for a Certificate of Emission Test (CET) is issued by the BENRO after the owner’s vehicle passes the test for opacity.
In compliance with the City Ordinance No. 106, vehicles like PUJs, Trucks and Taxi’s are to secure a Certificate of Emission Test for opacity.

5. Complaints for Noise, Air and Water Pollution
Citizen’s watch for complaints about Noise, Air and Water Pollution to prevent or at least mitigate the pollution of our natural resources.

6. Issuance of ENRO Clearance for Mayor’s Permit
Clearance is issued after submitting the documents which required by the BENRO

7. Quarry Permit Application
Quarry companies and operators shall secure a permit from BENRO in compliance with the City Ordinance No. 318, Series of 2002.

8. Request for Tree & Mangrove-Planting, Coastal Clean-up and Clean- up Drives
Private and public companies, schools, barangays, NGOs and other CSOs can send their request/s for Tree & Mangrove-Planting, Coastal Clean-up/s and Clean- up Drive/s for assistance from the office.

DEPARTMENT OF BACOLOD HOUSING AUTHORITY
Bacolod City

Organized in October 2, 1972, Bacolod Housing Authority (BHA) is committed to implement an affordable, livable and community-managed housing program to a greater number of homeless and landless families with effective and efficient delivery system of basic services and facilities provided by competent and dedicated personnel in order to uplift the quality of life of the urban poor.

Location: 2^nd floor, Bacolod City Government Center, Barangay Villamonte, Bacolod City

Phone number: (034) 433-7108, (034) 434-4051

1. Mandate: 

To administer, supervise and implement the Housing Development Program

of the City of Bacolod.

2. Vision:

The City as a modern urban center where all dwelling structures and establishments are appropriately designated to organized and self-sustaining residential sites.

3. Mission:

To implement an affordable, livable and community managed Housing Program to homeless and landless families with an effective and efficient delivery system of basic services and facilities provided by competent and dedicated personnel in order to uplift the quality of life of the urban poor.

1. ISSUANCE OF CERTIFICATION FOR INSTALLATION OF ELECTRICAL CONNECTION (CENECO) & WATER (PRIMEWATER) CONNECTION (RELOCATION SITE)

Issues Certification to City Relocation Awardees (beneficiaries) as requirement of the Office of the Building Official (OBO) & CENECO for electrical connection and PRIMEWATER for water connection.

2.  ISSUANCE OF BUILDING PERMITS

The BHA through the Subdivision Approval Division, recommends to the SP the approval of the applications after the proponent has fully complied with the requirements as being listed in the prescribed BHA Application form and all other plans/documents that we may deem necessary. This process involves mainly the technical evaluation of the building plans of the housing components of the residential subdivision.

3.  ISSUANCE OF ELECTRICAL PERMITS

The BHA facilitates the issuance of the individual electric power connection permits for the particular housing units with duly issued occupancy permits, the office then endorses the same to CENECO for electrical connection.

4.  ISSUANCE OF FINAL APPROVAL & DEVELOPMENT PERMITS

The BHA through the Subdivision Approval Division, recommends to the SP the approval of the applications after the proponent has fully complied with the requirements as being listed in the prescribed BHA Application form and all other plans/documents that we may deem necessary. This process involves mainly the technical evaluation of the detailed engineering plans and the accompanying technical papers after the issuance of the Preliminary Approval and Locational Clearance (PALC).

5.  ISSUANCE OF OCCUPANCY PERMITS

The BHA facilitates the issuance of the Occupancy Permits for the corresponding housing units being applied for by the project proponent prior to the issuance of the occupancy permit. The inspectors of the Subdivision Approval Division shall first verify at the project site whether the particular housing units are constructed in accordance with the approved plans and specifications by the Sangguniang Panlungsod. After which the office recommends the issuance thereof after payment by the applicant of the prescribed regulatory fees

6.  ISSUANCE OF PRELIMINARY APPROVAL & LOCATIONAL CLEARANCE (PALC)

The BHA through the Subdivision Approval Division, recommends to the SP the approval of the applications after the proponent has fully complied with the requirements as being listed in the prescribed BHA Application form and all other plans/documents that we may deem necessary. This process involves mainly the evaluation of the proposed subdivision scheme with the necessary documents.

 7.  ISSUANCE OF PLAN ALTERATION

The BHA through the Subdivision Approval Division, recommends to the SP the approval of the applications after the proponent has fully complied with the requirements as being listed in the prescribed BHA Application form and all other plans/documents that we may deem necessary. This process involves the technical evaluation of the proposed alteration of the approved subdivision plans specifically focusing on the affected area as a result of the Alteration.

8.  ISSUANCE OF SIMPLE SUBDIVISION PERMITS

The BHA through the Subdivision Approval Division, recommends the issuance of simple subdivision permit to the SP after the proponent complied with the necessary requirements for such purpose.

9.  PROVISION OF RELOCATION SERVICES

 Landless urban poor families of the City may apply for the relocation program from the Bacolod Housing Authority.

CITY ASSESSOR’S OFFICE
Bacolod City

The City Assessor’s Office ensures that all laws and policies in the attainment of maximum accuracy, efficiency and effectiveness in the appraisal and assessment of real properties for taxation purposes are properly implemented or executed and establishes an organized and systematic method or real property assessment pursuant to the provisions of the Local Government Code.

SERVICES OFFERED:

The Certified True Copy of Tax Declaration/Declaration of Real Property Value (DRPV) serves as the principal record of all the real property information necessary for appropriate property tax assessment. These are secured by the real property owners for the various purposes (bank loans, transfer of title, tax assessment, etc.), while certifications such as Certificate of Landholdings, Certificate of No Property, Certificate of No Property and other related certification are issued depending on the needs of the tax payers.

4. Issuance and Retrieval of Previous Years Assessment Records/Certified True
   Copy of Tax Declaration/Declaration of Real Property Value (DRPV) and other
   related certification

CITY BUDGET OFFICE
Bacolod City

1. ISSUANCE OF CERTIFICATION OF AVAILABILITY OF FUNDS
   The City Budget Office certifies that there are available funds to address the project / program / activity proposed by various offices/departments.

CITY COOPERATIVE AND LIVELIHOOD DEVELOPMENT OFFICE
Bacolod City

MANDATE:   Implements various Livelihood and Economic activities utilizing the cooperative approach, which is designed to improve the income level and/or full employment to a greater number of people in need. The Office shall also provide organizational, technological, and financial support to low-income individuals, associations, and organized cooperatives to improve their entrepreneurial viability.  It shall provide Marketing support to Cooperative/Association/ Community Groups/ Entrepreneurs and other services including Research, Job Placements and Referrals.

VISION:        A Super City Cooperative and Livelihood Development Office as the major change player to achieve People’s Economic Development and Social well being  through Organization they own and control, a  leading Cooperative Office in the City that unite and mobilize the cooperative towards Economic Power and Peace.

MISSION:     To develop and strengthen the Cooperative Economies by providing Technological, Managerial, Organization, and Financial Viability, through highly effective delivery of services to the new existing cooperatives/associations.

1. Request for Skills Training

Organizations, barangays, associations, and groups can request for various skills training under the Entrepreneurial Section.to help further enhance their economic capability.

Office or Division:	City Cooperative and Livelihood Development Office
Classification:	√ Simple       Ÿ Complex      Ÿ Highly Technical
Type of Transaction:	√ G2C – Government to Citizen Ÿ G2B – Government to Business Entity Ÿ G2G – Government to Government
Who may avail:	Cooperatives, associations, groups, organizations with at least 15 members
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Filled-up request form or request letter		Request form – office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-up form or submit request letter for Skills Training	1.1 CCLDO accepts letter, asks for other pertinent details, and logs the request	None	10 minutes	Project Development Assistant
	1.2 Approves Request	None	5 minutes	Project Development Officer IV/Office Head
	1.3 Set date and time for training	None	5 minutes	Project Development Assistant
2. Request for needed materials and ingredients	2.1 After approval, CCLDO lists the items needed for the training, as counterpart of the requesting party	None	30 minutes	Project Development Assistant
	2.2 CCLDO will provide the Personnel who will conduct the request skills training	None	10 minutes	Project Development Assistant
3. On the scheduled date of training, attend Skills Training proper	3. On the scheduled date of training, CCLDO Personnel conducts the skills training proper on the scheduled date.	None	1 day	Project Development Assistant   Entrepreneurial Section staff
4. Pays the Honorarium (If the  Resource Speaker is not CCLDO Personnel)	4.1 Advice the client to pay after the training.   4.2 Facilitate  payment between Client and Resource Speaker	*Php 2,000.00 (if speaker is not CCLDO Personnel)	5 minutes       10 minutes	Entrepreneurial Section staff
TOTAL:		None	45 minutes
end of transaction –

* Basic Cooperative/Business Enterprise Training (C.O. 639, Series of 2013)

2. Request for Cooperative Training

Cooperative can request for mandatory basic and advanced cooperative training under the Institutional Building Section to comply with the requirements set by the Cooperative Development Authority (CDA).

Office or Division:	City Cooperative and Livelihood Development Office
Classification:	√ Simple       Ÿ Complex      Ÿ Highly Technical
Type of Transaction:	Ÿ G2C – Government to Citizen √ G2B – Government to Business Entity Ÿ G2G – Government to Government
Who may avail:	Cooperatives of  at least 15 participants
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Filled-up request form or request letter		Request form – office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-up form or submit request letter for Cooperative Training	1.1 CCLDO accepts letter, asks for other pertinent details, and logs the request	None	15 minutes	Project Development Assistant
	1.2 Approve request   1.3 Set date and time of Training	None	5 minutes   5 minutes	Project Development Officer IV/Office Head
2. Attend requested training.	2.1 On the agreed upon date and time, CCLDO  will provide the Personnel to conduct the request cooperative training	None	*Note: Training Duration   1 Day for Micro Cooperative   2 Days for Small, Medium, Large Cooperative	Project Development Assistant   Institutional Building Training  Staff
	2.2 Send Invitation of the Mandatory/Required Cooperative Training to Cooperative with date, time and venue.	None	1 day	Project Development Assistant   Institutional Building Training  Staff
	2.3  CCLDO  will provide or hire  Trainer/ Resource Speaker to conduct the requested Cooperative Training	None		Project Development Assistant   Institutional Building Training  Staff
3.  Pays the Honorarium (If the  Resource Speaker is not CCLDO Personnel)	3.1 Advice the client to pay after the training.   3.2 Facilitate  payment between Client and Resource Speaker	*Php 2,000.00 (if speaker is not CCLDO Personnel)	5 minutes   10 minutes	Institutional Building Training  Staff
TOTAL:		None	20 minutes   *Note: Training Duration   1 Day for Micro Cooperative   2 Days for Small, Medium, Large Cooperative
end of transaction –

* Basic Cooperative/Business Enterprise Training (C.O. 639, Series of 2013)

3. Cooperative Clearance (for Business Permit)

As per City Ordinance # 08-13-660, cooperatives with offices/branches within the limits of Bacolod City are mandated to renew their Business Permits annually.

Office or Division:	City Cooperative and Livelihood Development Office
Classification:	√ Simple       Ÿ Complex      Ÿ Highly Technical
Type of Transaction:	Ÿ G2C – Government to Citizen √ G2B – Government to Business Entity Ÿ G2G – Government to Government
Who may avail:	Cooperatives; at least 15 participants
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Business Permit Form		Business Permits and Licensing Office (BPLO)
Request Letter of Clearance signed by the Cooperative’s chairperson		City Cooperative & Livelihood Development Office (CCLDO)
IF NEW COOPERATIVE 1. Request Letter of Clearance signed by the Chairperson 2. List of Officers, Committees & Members of the Cooperative 3. Constitution and By-Laws and Articles of Cooperation (1-photocopy)		Primary Cooperative
4. Certificate of Registration from CDA (1-photocopy)		Cooperative Development Authority
IF RENEWAL
1. Request Letter of Clearance signed by the Chairperson 2.Latest Audited Financial Statement (1-photocopy,) 3. Latest list of officers of the cooperative (Board Members, etc.) 4.List of Cooperative Calendar Activities participated		Primary Cooperative
5.Latest Certificate of Compliance (1-photocopy; and bring Original)		Cooperative Development Authority (CDA)
6. Certificate of Tax Exemption (1-photocopy; and bring Original)		Bureau of Internal Revenue (BIR)
7.Previous year of Mayor’s Permit   (1-photocopy and the bring original)		Business Permits and Licensing Office (BPLO)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-up form and submit to CCLDO	1.1 CCLDO accepts business permit clearance, checks for other pertinent documents	None	15 minutes	Project Development Officer I   Institutional Building staff
	1.2 Check completeness of requirements	None	15 minutes	Project Development Officer I   Institutional Building staff
2. Client receives signed clearance	2. Sign clearance and release to client	None	5 minutes	Project Development Officer I   Project Development Officer IV/Office Head
TOTAL:		None	35 minutes
end of transaction –

4. Request to Display Products at the Bacolod Showroom

Micro, small, and medium enterprises (MSMEs) and local producers can display their products at the Bacolod Showroom. This is to help promote their products to the local and foreign tourists, and boost the sales and visibility of these producers.

Office or Division:	City Cooperative and Livelihood Development Office
Classification:	√ Simple       Ÿ Complex      Ÿ Highly Technical
Type of Transaction:	√ G2C – Government to Citizen Ÿ G2B – Government to Business Entity Ÿ G2G – Government to Government
Who may avail:	Micro, Small and Medium Enterprises (MSMEs) and Local Producers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Producer’s ProfileProduct ProfileProduct Screening Form		Bacolod Showroom
Pictures of the Product		Producer
Product to be display
DTI Permit (1- Photocopy and bring Original)		Department of Trade and Industry (DTI)
Mayor’s Permit (1- Photocopy and bring Original)		Business Permits and Licensing Office
Product BFAD Approved (1- Photocopy and bring Original		BFAD Office
Producer’s Cooperative Membership (Proof of Membership – bring Official Receipt)		Negros Entrepreneur Marketing Cooperative(NEEMCOOP)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-up Producer’s Profile, Product Profile and screening form	1.1 CCLDO accepts Producer’s Profile, Product Profile and screening form	None	20 minutes	Project Development Officer III
	1.2 Approval/ disapproval of products	None	10 minutes	Project Development Officer IV/Office Head
2. Deliver approved products	2.1 Receives  Producer’s Product qualified for selling at the Bacolod Showroom	None	5 minutes	Project Development Officer III
	2.2 Receive delivery of  products for display and marketing	None	30 minutes	Project Development Officer III   Admin. Aide
	2.3 Order Barcode for each products	Product Barcode P1.00/ product	30 minutes	Admin. Aide
	2.4 Inform client that their products are approved  and display	None
TOTAL:		P1.00 barcode/per product	2 hours and 40 minutes
end of transaction –

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback?	For walk-ins: Client may answer the feedback form in the Department/Office and put it in the feedback and complaints drop box. Email address: coop@bacolodcity.gov.ph
How feedbacks are processed?	The person in-charge compiles and records all feedback submitted. Feedbacks requiring answers are forwarded to the relevant personnel/division and they are required to answer within three (3) days from the receipt of the feedback. The client will be informed via email or phone call.
How to file complaint?	Fill out the complaint form by visiting the link https://bit.ly/ISUGIDKAYMAYORALBEE OR Provide the following details via email: Full name and Contact Information of the ComplainantSex (Male or Female)Narrative/Details of the complaintEvidenceName of the person/division being complained Email address: coop@bacolodcity.gov.ph
How complaints are processed?	The Department Head reviews and evaluates the complaints received on daily basis. He/She shall coordinate with the concerned division/s to address the complaint and shall investigate, if necessary. After the concern has been addressed or after the conduct of the investigation, the concerned division/s

CITY DEPARTMENT OF AGRICULTURE
Bacolod City

External Services

1. Annual Registration of Fishing Vessel Three (3) Gross
   Tonnage and Below

3. Processing of Penalty for Apprehended of Fishing Vessels

6. Issuance of Clearance for Business Permits

Internal Services

2. Processing of Application for Leave of Absence

CITY ENGINEER’S OFFICE (CEO)

Bacolod City

I. MANDATE: The City Engineer’s Office takes charge of all local engineering works in the city
which include construction, improvement, repair and maintenance of public infrastructure (vertical and horizontal) and facilities.

II. VISION: A distinguished and recognized implementer of government infrastructure projects in the City in coordination with other LGUs and the National Government.

III. MISSION: To provide state-of-the-art and long lasting basic facilities/installations for the improvement and progress of the City and its citizenry.

Location: 2nd Floor North Wing – Bacolod City Government Center

Telephone Numbers:
(034) 432.3098 Office of the City Engineer
(034) 708.0386 Administrative Division
(034) 467.5219 Motorpool Division (Taculing)

GENERAL SERVICES

Equipment

• The Highway and Maintenance Division will respond immediately to emergency request that poses danger to life or damage to property. All other requests will be acted upon on a first come first served basis and according to priority, and as to the degree of needs and availability of materials and equipment the services required.

• Preventive maintenance works are done as a daily routine.

2. PROVISION OF EXCAVATION PERMITS
   The Highway and Maintenance Division provides excavation permit before excavation works
   done along city streets on roadways, highway canal for the purpose of installing pipes or box
   culvert and excavation of concrete sidewalks and other roadway structures. This is in
   compliance with Ordinance No. 565, series of 2011 and in line with existing regulations.

4. PROVISIONS OF STREETLIGHTS MAINTENANCE SERVICES
   Any resident or Barangay Official of Bacolod City may request the City Mayor’s Office or report
   to the Electrical Services Division of CEO for any of the service they may wish to avail. This
   service includes survey, inspection, troubleshooting, changing of busted bulbs & installation of
   new streetlights.

A. Provision of Requested Water Facilities/Artesian Well After Ocular Inspection

7. PROVISION OF GEODETIC SURVEY
   This service is part of the Planning and Design Division of the CEO. It provides Geodetic
   Survey to the different parts of Bacolod City. It also specializes in mapping illegal settlers in
   the City.

8. PREVENTIVE MAINTENANCE OF ALL CITY GOVERNMENT OWNED VEHICLES AND
   EQUIPMENT
   All vehicles or equipment must abide with their preventive maintenance schedule.

B. Vehicle Repair (Minor)
City-owned vehicles/equipment are repaired by CEO-Motorpool Division to provide
as requested by other CEO Divisions and other departments.

B.1 Vehicle Repair (Major)
City-owned vehicles/equipment are repaired by CEO-Motorpool Division to provide
as requested by other CEO Divisions and other departments.

B.2 Vehicle Repair (Rehabilitation Work)
City-owned vehicles/equipment are repaired by CEO-Motorpool Division to provide
as requested by other CEO Divisions and other departments.

C. Equipment Request (Public Schools and Barangay)
Any request for equipment are channeled thru CEO-Motorpool Division.

E. Preventive Maintenance
All vehicles/equipment must abide with their preventive maintenance schedule.

CITY HEALTH OFFICE
BACOLOD CITY

I. MANDATE:

Deliver the basic quality healthcare services that enables competent, responsive and compassionate healthcare workers led by dynamic leaders with active community participation. Services that enable one to promote, prevent, cure and rehabilitate members of the community.

Develop plans and programs to the community in accordance to the DOH standards and protocols. Monitor and evaluate progress and development of the activities planned out based on programs.

II. VISION:

A leader and excellent provider of quality health services that are responsive to the needs of all Bacoleños in a more dynamic and resilient environment.

III. MISSION:

To provide the highest quality health services to all Bacoleños afforded by the competence and industry of its people thru responsive health care programs.

IV. SERVICE PLEDGE

Acknowledging the need to address the complexities of health problems, Bacolod City Health Office is committed to:

1. Ensure all clients will be provided appropriate actions towards situations and effective and timely results.
2. Capacitate all healthcare providers to be competent, skilled, knowledgeable and reliable using minimum resources.
3. Provide quality health care service to all clients irrespective of their socio-economic status.
4. Intensify community participation in health promotion programs.
5. Improve status on disease prevention.
6. Reduce mortality and morbidity of communicable and non-communicable diseases.
7. Strengthen linkages between government and non-government organizations.
8. Serve with honesty, respond promptly, work with efficiency and strive to deliver quality public service to the people of Bacolod City.

1. Animal Bite Treatment

CHO shall provide treatment to animal bite patients to prevent rabies infection.

Office/Division:	Animal Bite Treatment Center (City Health Office – Room 1 Main Dispensary)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Category 2 patients (Medical Officer to determine)
None		None
Category 3 patients (Medical Officer to determine)
One (1) photocopy of Member Data Record (MDR)		PhilHealth
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to Triage	1. Give health declaration form	None	5 minutes	Triage Staff City Health Office
2. Fill out health declaration form	2. Check and assess health declaration form: Without Covid symptoms, patients will be given queuing number and proceed to cashier Upon assessment, patients with Covid symptoms will proceed to BRO center	None	5 minutes	Triage Staff City Health Office
3. Pay consultation and registration fee *Make sure to secure Official Receipt that will be issued upon payment	3. Issue Official Receipt	PHP 40.00	15 minutes	Cashier City Health Office
4. Present Official Receipt and wait for queuing number to be called	4.1 Check Official Receipt and assess patient and provide vital signs	None	15 minutes	Nurse or Midwife City Health Office
	4.2 Examine, prescribe and classify patient: All patients to buy their own tetanus vaccine Category 2 patients to buy their own anti-rabies vaccine Category 3 patients to submit MDR to avail of free vaccine	None	15 minutes	Medical Officer City Health Office
5. Present prescription and proceed to Skin testing (Skin testing procedure is until 9:30 AM only. For late patients, procedure to be done the following day)	5. Conduct skin testing procedure If patient have no adverse reaction, proceed to administration of anti-tetanus serum (ATS) and tetanus toxoid (TT) If patient have adverse reaction, patient to buy human tetanus immunoglobin (HTIG) for administration together with TT	None	45 minutes	Nurse or Midwife City Health Office
6. Proceed to tetanus vaccination	6. Administer ATS or HTIG and TT	None	3 minutes	Nurse or Midwife City Health Office
7. Proceed to anti-rabies vaccination	7. Administer Anti-rabies vaccine	None	3 minutes *Active anti-rabies vaccine (Speeda, Verorab, Vaxirab)   1 hour *Passive anti-rabies immunoglobin (Equirab)	Nurse or Midwife City Health Office
8. Receive schedule card of follow-up anti-rabies shots	8. Give schedule card of follow-up anti-rabies shots	None	5 minutes	Nurse or Midwife City Health Office
TOTAL:		PHP 40.00	2 hours 48 minutes

2. Answering Sanitation Related Complaints
CHO shall assess sanitation related complaints and turnover to appropriate city department for action.

Office/Division:	City Health Office – Room 11 Environmental Sanitation Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complaint to Room 11 or e-Complaint Desk	1.1 Receive complaint from client or e-Complaint Desk	None	10 minutes	Sanitation Inspector City Health Office
	1.2 Assess and evaluate complaint	None	15 minutes	Sanitation Inspector City Health Office
	1.3 Conduct on-site inspection and prepare report as to findings and recommendations	None	4 hours	Sanitation Inspector City Health Office
	1.4 Submit to appropriate city departments for compliance	None	4 hours	Sanitation Inspector City Health Office
2. Receive status updates	2. Give status updates to client	None	3 minutes	Sanitation Inspector City Health Office
TOTAL:		None	1 day 28 minutes

3. Birth Certificate Preparation

Parents of children delivered at Bacolod City Lying-in Clinic and Birthing Home Center must process their birth certificates at Room 25.

Office/Division:	City Health Office – Room 25 Birth Certificate
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All parents of children delivered at Bacolod City Lying-in Clinic and Birthing Home Center
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
For Marital Child
Marriage Certificate of Parents (1 photocopy)				Client
Government Issued Identification Card or Barangay Clearance with 2X2 Picture or Barangay ID of one (1) parent				Respective Barangay, DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Baptismal Certificate (1 photocopy)				Client
Representative (Relative of parents)
Special Power of Attorney				Person being represented
Government Issued Identification Card or Barangay Clearance with 2X2 Picture or Barangay ID of one (1) parent (1 photocopy)				Respective Barangay, DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Government Issued Identification Card or Barangay Clearance with 2X2 Picture or Barangay ID of representative (1 photocopy)				Respective Barangay, DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Baptismal Certificate (1 photocopy)				Client
For Nonmarital Child
Personal appearance of both parents				Client
Government Issued Identification Card or Barangay Clearance with 2X2 Picture or Barangay ID of both parents (1 photocopy)				Respective Barangay, DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Baptismal Certificate (1 photocopy)				Client
Additional documents for Late Registration
PSA Negative Entry (No Record) (1 original)				PSA
Growth chart (1 photocopy)				Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME		PERSON RESPONSIBLE
1. Submit documentary requirements to Room 25 Window	1.1 Check completeness of documents and cross-reference and interview parent or relative	None	3 minutes		Clerk II City Health Office
	1.2 Encoding of entries and printing of birth certificate	None	15 minutes		Administrative Aide I City Health Office
2. Receive and affix signatures on four (4) original birth certificates	2. Give four (4) original birth certificates to client	None	3 minutes		Administrative Aide I City Health Office
3. Affix signature on releasing logbook and proceed to Local Civil Registrar (LCR) for registration	3. Give releasing logbook for client to affix signature and provide instructions regarding registration to LCR	None	5 minutes		Administrative Aide I or Clerk II City Health Office
TOTAL:		None	26 minutes

4. Certificate of Indigency/PWD/Senior Citizen Recording

CHO shall record the Certificate of Indigency prior availment of Dental, Laboratory or X-ray services.

Office/Division:	City Health Office – Room 27 Administrative Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Indigent citizens, persons with disabilities and senior citizens of Bacolod City
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Certificate of Indigency		Respective Barangay
4 P’s ID, OSCA ID, PWD ID, Voter’s ID/Certification/Registration or National ID		DSWD, Office of the Senior Citizen Affairs, Persons with Disabilities Affairs Office, Comelec, PSA
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present Certificate of Indigency and accepted ID (PWD and Senior Citizen are not required to present certificate of indigency)	1.1 Check Certificate of Indigency and ID presented or prepare Certificate of PWD/Senior Citizen	None	3 minutes	Nursing Attendant I City Health Office
	1.2 Record name, age, barangay residency and type of service to avail on the logbook *Only ten (10) persons per day per service	None	3 minutes	Nursing Attendant I City Health Office
	1.3 Affix date, CHO stamp and signature on Certificate of Indigency/PWD/Senior Citizen	None	2 minutes	Nursing Attendant I City Health Office
2. Receive recorded Certificate of Indigency/PWD/Senior Citizen to avail dental, laboratory or x-ray services	2. Return Certificate of Indigency/PWD/Senior Citizen to client	None	2 minutes	Nursing Attendant I City Health Office
TOTAL:		None	10 minutes

5. Death Certificate Preparation

City Health Office will prepare death certificate occurring in non-health institutions in Bacolod City.

Office/Division:	City Health Office – Room 26 Death Certificate
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Bacolod City residents
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Death occurred in a house or non-health institution
Certification of Death from Barangay (1 original and 3 photocopies)			Barangay *Where the incident happened
Government Issued Identification Card of family member/informant (3 photocopies)			DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Additional document if death occurred inside a jail facility
Certification of Death from BJMP (1 original and 3 photocopies)			BJMP
Additional documents for traumatic death (homicide, suicide, vehicular accident, etc.)
Police Blotter/Incident Report (1 original and 3 photocopies)			PNP Station *With jurisdiction on the incident
Autopsy Report (1 original and 3 photocopies)			SOCO or Medico Legal Officer
Additional documents for foreigners
Passport of foreigner (3 photocopies)			Client
Marriage Certificate (3 photocopies)			Client
Additional documents if informant is an authorized representative
Authorization Letter (1 original and 3 photocopies)			Client
Government Issued Identification Card of representative (3 photocopies)			DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Additional documents for death of John Doe (unknown person)
With at least three (3) days publication of death on Facebook and Aksyon Radyo Printed post on Facebook Certificate of Publication from Aksyon Radyo			Client and Aksyon Radyo
Certification of Death from the Anti-Mendicancy Task Force			Anti-Mendicancy Task Force
Authorization Letter from Punong Barangay (1 original and 3 photocopies)			Barangay *Where the incident happened
Government Issued Identification Card of Punong Barangay (3 photocopies)			Punong Barangay
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Pay Death Certificate preparation *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 70.00		15 minutes	Cashier City Health Office
2. Submit Official Receipt and documentary requirements to Room 26 Window	2.1 Check completeness of documents and cross-reference and interview informant	None		10 minutes	Nursing Attendant I City Health Office
	2.2 Encoding of entries and printing of death certificates	None		10 minutes	Nursing Attendant I City Health Office
3. Receive four (4) original death certificates and give one (1) photocopy to Room 26 Window	3.1 Give four (4) original death certificates to client	None		3 minutes	Nursing Attendant I City Health Office
	3.2 Receive one (1) photocopy of death certificate from client and instruct client to go to Medical Officer III at Room 1	None		3 minutes	Nursing Attendant I City Health Officer
4. Present four (4) original death certificates to Medical Officer III at Room 1	4.1 Interview informant for cause of death	None		10 minutes	Medical Officer City Health Office
	4.2 Give procedure and ask client to return to Room 26 Window for encoding	None		5 minutes	Medical Officer City Health Office
5. Give procedure and four (4) original death certificates to Room 26 Window	5.1 Receive procedure and four (4) original death certificates from client	None		3 minutes	Nursing Attendant I City Health Office
	5.2 Encode cause of death based on the instruction slip and print on the four (4) original death certificates	None		5 minutes	Nursing Attendant I City Health Office
	5.3 Give to client all four original (4) death certificates with cause of death for signature of Medical Officer III at Room 1	None		3 minutes	Nursing Attendant I City Health Office
6. Present four (4) original death certificates with cause of death to Medical Officer III at Room 1	6. Review encoded cause of death and affix signature on the death certificates and instruct client to return to Room 26 Window	None		5 minutes	Medical Officer City Health Office
7. Give one (1) original death certificate to Room 26 Window and receive instructions to proceed to embalmer	7. Receive one (1) original death certificate from client for filing and give instructions to client	None		3 minutes	Nursing Attendant I City Health Office
TOTAL:		PHP 70.00		1 hour 15 minutes

6. Dental Services

CHO shall provide dental services to all citizens.

Office/Division:	City Health Office – Room 5 Dental Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For regular clients
None		None
For indigent citizens, persons with disabilities and senior citizens
Certificate of Indigency (Must be recorded in Room 27 Administrative Division prior availment of service)		Respective Barangay
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay for tooth extraction for regular clients *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 150.00	15 minutes	Cashier City Health Office
2. Submit Official Receipt or Certificate of Indigency to Room 5 Dental Division	2. Check Official Receipt or Certificate of Indigency and give assessment form to client	None	3 minutes	Dental Aide City Health Office
3. Fill out assessment form	3.1 Receive form, take vital signs and dental history	None	3 minutes	Dental Aide City Health Office
	3.2 Assess patient and oral examination	None	3 minutes	Dental Aide City Health Office
	3.3 Conduct tooth extraction procedure	None	10 minutes	Dentist City Health Office
4. Receive prescription and Dental Certificate if required	4. Give prescription and Dental Certificate if required by patient	None	5 minutes	Dentist City Health Office
TOTAL:		PHP 150.00	39 minutes

7. Drug Testing Services – Negative Result

CHO shall provide drug testing services to all citizens.

Office/Division:	City Health Office – Room 14 Drug Testing Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Government Issued Identification Card		DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to Room 14 Drug Testing Center and present valid ID	1. Verify valid ID and interview client	None	3 minutes	Laboratory Aide II City Health Office
2. Fill out Client Information Form	2. Give Client Information Form to fill out	None	5 minutes	Laboratory Aide II City Health Office
3. Fill out Custody and Control Form and submit self for biometric verification	3.1 Give client the Custody and Control Form to fill out	None	5 minutes	Encoder City Health Office
	3.2 Conduct client’s biometric verification of record If client has pending transaction, client should go back to previous drug testing center If client has no pending transaction, client to proceed to cashier	None	3 minutes	Encoder City Health Office
4. Pay Drug Testing fee *Make sure to secure Official Receipt that will be issued upon payment	4. Issue Official Receipt	PHP 200.00	15 minutes	Cashier City Health Office
5. Present Official Receipt	5. Check Official Receipt and Encode or Update client information and biometrics	None	3 minutes	Encoder City Health Office
6. Submit urine specimen and affix signature on specimen bottle	6.1 Collect urine specimen bottle with signature from client	None	3 minutes	Authorized Specimen Collector City Health Office
	6.2 Conduct drug testing procedure on specimen	None	3 minutes	Medical Technologist II City Health Office
7. Receive result and affix signature on logbook	7. Give result to client and let client affix signature on logbook	None	3 minutes	Laboratory Aide II City Health Office
TOTAL:		PHP 200.00	43 minutes

8. Drug Testing Services – Positive Result

CHO shall provide drug testing services to all citizens.

Office/Division:		City Health Office – Room 14 Drug Testing Center
Classification:		Highly Technical
Type of Transaction:		G2C – Government to Citizen
Who may avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Government Issued Identification Card			DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to Room 14 Drug Testing Center and present valid ID	1. Verify valid ID and interview client		None	3 minutes	Laboratory Aide II City Health Office
2. Fill out Client Information Form	2. Give Client Information Form to fill out		None	5 minutes	Laboratory Aide II City Health Office
3. Fill out Custody and Control Form and submit self for biometric verification	3.1 Give client the Custody and Control Form to fill out		None	5 minutes	Encoder City Health Office
	3.2 Conduct client’s biometric verification of record If client has pending transaction, client should go back to previous drug testing center If client has no pending transaction, client to proceed to cashier		None	3 minutes	Encoder City Health Office
4. Pay Drug Testing fee *Make sure to secure Official Receipt that will be issued upon payment	4. Issue Official Receipt		PHP 200.00	15 minutes	Cashier City Health Office
5. Present Official Receipt	5. Check Official Receipt and Encode or Update client information and biometrics		None	3 minutes	Encoder City Health Office
6. Submit urine specimen and affix signature on specimen bottle	6.1 Collect urine specimen bottle with signature from client		None	3 minutes	Authorized Specimen Collector City Health Office
	6.2 Conduct drug testing procedure on specimen		None	3 minutes	Medical Technologist II City Health Office
	6.3 Submit to Confirmatory Laboratory for confirmatory test and inform client that the result will be available after a maximum of 15 days		None	15 days*	Medical Technologist II City Health Office
	6.4 Inform client of the availability of result		None	3 minutes	Laboratory Aide II City Health Office
7. Receive result and affix signature on logbook	7. Give result to client and let client affix signature on logbook		None	3 minutes	Laboratory Aide II City Health Office
TOTAL:			PHP 200.00	15 days 46 minutes

*Service is covered under R.A. No. 9165 Comprehensive Dangerous Drugs Act of 2002.

9. Issuance of Certificate of Potability

CHO shall issue Certificate of Potability to Water Services Providers as mandated by PD 856 Code on Sanitation of the Philippines.

Office/Division:		City Health Office – Room 11 Environmental Sanitation Division
Classification:		Simple
Type of Transaction:		G2B – Government to Business
Who may avail:		All water services providers in Bacolod City
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Latest monthly water bacteriological examination result			DOH-accredited laboratory
Six (6) months physical-chemical (physico-chem) examination result			DOH-accredited laboratory
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay Certificate of Potability *Make sure to secure Official Receipt that will be issued upon payment	1. Issue of Official Receipt		PHP 100.00	15 minutes	Cashier City Health Office
2. Present Official Receipt and requirements	2.1 Check Official Receipt and assessment of requirements		None	10 minutes	Sanitation Inspector City Health Office
	2.2 Encoding and printing of Certificate of Potability		None	5 minutes	Sanitation Inspector City Health Office
3. Receive Certificate of Potability	3. Give Certificate of Potability		None	3 minutes	Sanitation Inspector City Health Office
TOTAL:			None	33 minutes

10. Issuance of Certification on Disability
CHO shall provide certification on disability to fulfill the requirement of PWD ID for eligible Bacolod City residents.

Office/Division:	City Health Office – Room 102
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All eligible Bacolod City residents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Medical Certificate on Disability (Not required for visible physical disability)		Respective Doctor
Application Form, if available		Persons with Disabilities Affairs Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present Medical Certificate for evaluation and approval at Room 102	1.1 Evaluate and approve Medical Certificate	None	5 minutes	Encoder City Health Office
	1.2 Interview client and encode information to print Certification on Disability and application form if not available	None	10 minutes	Encoder City Health Office
2. Receive instruction to wait for 1 day for the release of Certification on Disability	2.1 Give instruction to Client to wait for 1 day for the release of Certification on Disability	None	3 minutes	Encoder City Health Office
	2.2 Affix signature on Certification on Disability and application form if available	None	1 day	Authorized Medical Officer III City Health Office
3. Receive a text notification for the availability of Certification on Disability	3. Inform client through text notification for the availability of Certification on Disability	None	3 minutes	Encoder City Health Office
4. Return to Room 102 and receive Certification on Disability and affix signature on release slip	4. Give certification and release slip for signature of client and file release slip for recordkeeping	None	3 minutes	Encoder City Health Office
TOTAL:		None	1 day 24 minutes

11. Issuance of Health Certificates

CHO shall issue Health Certificates to employees of business establishments as mandated by PD 856 Code on Sanitation of the Philippines.

Office/Division:	City Health Office – Room 11 Environmental Sanitation Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For green and yellow cards
Online Appointment		Website (https://bacolodcityhealth.com/esd/)
1X1 Picture		Client
X-ray result		Laboratory
For pink card
1X1 Picture		Client
X-ray result		Laboratory
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Personal appearance on scheduled appointment and pay Health Certificate *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 50.00	15 minutes	Cashier City Health Office
2. Submit requirements for evaluation	2.1 Evaluate requirements	None	3 minutes	Sanitation Inspector City Health Office
	2.2 Encoding and printing of Health Certificate	None	5 minutes	Sanitation Inspector City Health Office
3. Receive Health Certificate	3. Give Health Certificate to client	None	2 minutes	Sanitation Inspector City Health Office
TOTAL:		PHP 50.00	25 minutes

12. Issuance of Medical Certificates

CHO shall issue medical certificates as requested by patients coming from Room 1 Main Dispensary.

Office/Division:	City Health Office – Room 27 Administrative Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All patients who availed outpatient consultation in Room 1 Main Dispensary
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Doctor’s Diagnosis		City Health Office – Room 1 Main Dispensary
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay Medical Certificate upon presentation of doctor’s diagnosis *Make sure to secure Official Receipt that will be issued upon payment (PWDs and Senior Citizens are exempted)	1. Issue Official Receipt	PHP 50.00	15 minutes	Cashier City Health Office
2. Present Official Receipt and doctor’s diagnosis at Room 27 Window	2.1 Check Official Receipt and doctor’s diagnosis	None	3 minutes	Nursing Attendant I City Health Office
	2.2 Encode and print three (3) original Medical Certificates for medical condition or two (2) original Medical Certificates for fit-to-work	None	5 minutes	Nursing Attendant I City Health Office
3. Receive Medical Certificates and proceed to Room 1 Main Dispensary for signature of Medical Officer	3. Give Medical Certificates to client to get signature of Medical Officer at Room 1 Main Dispensary	None	3 minutes	Nursing Attendant I City Health Office
4. Present Medical Certificates to Medical Officer for review and signature at Room 1 Main Dispensary	4. Review and affix signature to Medical Certificates and return the same documents to client	None	5 minutes	Medical Officer City Health Office
TOTAL:		PHP 50.00	31 minutes

13. Issuance of Sanitary Clearance

CHO shall issue Sanitary Clearance to business establishments as requirement for business permit application.

Office/Division:	City Health Office – Room 11 Environmental Sanitation Division
Classification:	Simple
Type of Transaction:	G2B – Government to Business
Who may avail:	All Bacolod City business establishments
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Updated Health Cards of all employees		City Health Office – Room 11 Environmental Sanitation Division
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay Sanitary Clearance *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 100.00	15 minutes	Cashier City Health Office
2. Submit requirements for evaluation	2.1 Evaluate requirements	None	3 minutes	Sanitation Inspector City Health Office
	2.2 Encoding and printing of Sanitary Clearance	None	5 minutes	Sanitation Inspector City Health Office
3. Receive Sanitary Clearance	3. Give Sanitary Clearance to client	None	2 minutes	Sanitation Inspector City Health Office
TOTAL:		PHP 100.00	25 minutes

14. Issuance of Sanitary Permit to Operate

CHO shall issue Sanitary Permit to Operate to business establishments as requirement for business permit application.

Office/Division:	City Health Office – Room 11 Environmental Sanitation Division
Classification:	Simple
Type of Transaction:	G2B – Government to Business
Who may avail:	All Bacolod City business establishments
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Food establishments and water services providers
Updated Health Cards of all employees		City Health Office – Room 11 Environmental Sanitation Division
Ocular Inspection, if required		Sanitation Inspector
If water source is from BACIWA
Certification		BACIWA
If water source is from Deep Well
Water analysis result		DOH Accredited Laboratory
Additional requirement if renewal
Previous year Sanitary Permit to Operate		Client
Additional requirement if renewal for water services providers
Certificate of Potability or Site Clearance		City Health Office – Room 11 Environmental Sanitation Division
Additional requirement for food processing, pharmacies, herbal supplements and other related establishments
License to Operate		FDA
Public laundry, industrial hygiene, rest areas, bus terminals, bus stops, service stations, dancing schools, dance halls, night clubs, tonsorial beauty establishments, massage clinics, sauna baths, port, airport, aircraft sanitation, others
Updated Health Cards of all employees		City Health Office – Room 11 Environmental Sanitation Division
Ocular Inspection, if required		Sanitation Inspector
Additional requirement if renewal
Previous year Sanitary Permit to Operate		Client
Schools, public swimming, bathing places, hotels, motels, apartments, etc.
Updated Health Cards of all employees		City Health Office – Room 11 Environmental Sanitation Division
Ocular Inspection, if required		Sanitation Inspector
Additional requirement if renewal
Previous year Sanitary Permit to Operate		Client
If water source is from BACIWA
Certification		BACIWA
If water source is from a Water Services Provider
Sanitary Permit to Operate		Water Services Provider
If water source is from Deep Well
Water analysis result		DOH Accredited Laboratory
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay Sanitary Permit to Operate *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 100.00	15 minutes	Cashier City Health Office
2. Present Official Receipt and requirements for evaluation	2.1 Evaluate Official Receipt and requirements	None	3 minutes	Sanitation Inspector City Health Office
	2.2 Encoding and printing of Sanitary Permit to Operate	None	5 minutes	Sanitation Inspector City Health Office
3. Receive Sanitary Permit to Operate	3. Give Sanitary Permit to Operate to client	None	2 minutes	Sanitation Inspector City Health Office
TOTAL:		PHP 100.00	25 minutes

15. Issuance of Site Clearance

CHO shall issue Site Clearance as required by client to fulfill the PD 856 Code on Sanitation of the Philippines.

Office/Division:	City Health Office – Room 11 Environmental Sanitation Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Bacolod City residents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay Site Clearance/COP *Make sure to secure Official Receipt that will be issued upon payment	1. Issue of Official Receipt	PHP 100.00	15 minutes	Cashier City Health Office
2. Present Official Receipt and intention to apply	2.1 Check Official Receipt and intention to apply of client	None	10 minutes	Sanitation Inspector City Health Office
	2.2 Conduct sanitary survey of proposed water source site	None	5 hours	Sanitation Inspector City Health Office
	2.2 Encoding and printing of Certificate of Potability	None	5 minutes	Sanitation Inspector City Health Office
3. Receive Site Clearance/COP	3. Give Site Clearance/COP to client	None	3 minutes	Sanitation Inspector City Health Office
TOTAL:		PHP 100.00	5 hours 33 minutes

16. Issuance of Transfer of Cadaver/Bones/Ashes

CHO shall issue Transfer of Cadaver as mandated by PD 856 Code on Sanitation of the Philippines.

Office/Division:	City Health Office – Room 27 Administrative Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Death Certificate with cause of death signed by doctor and embalmer’s signature (1 photocopy back-to-back)		Hospital or non-health institution
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present requirement to Room 27 Window	1.1 Check and assess requirement, collect one (1) photocopy of death certificate with embalmer’s signature for filing	None	5 minutes	Nursing Attendant I City Health Office
	1.2 Encode, print and affix initials on Transfer of Cadaver Form	None	10 minutes	Nursing Attendant I City Health Office
2. Receive Transfer of Cadaver Form and instruction from Room 27 Window	2. Give Transfer of Cadaver Form and instruction to client for the next steps	None	3 minutes	Nursing Attendant I City Health Office
3. Pay Transfer of Cadaver *Make sure to secure Official Receipt that will be issued upon payment	3. Issue Official Receipt	PHP 100.00	15 minutes	Cashier City Health Office
4. Present Transfer of Cadaver Form to Medical Officer IV for signature	4. Review and affix signature on Transfer of Cadaver Form	None	5 minutes	Medical Officer IV City Health Office
5. Receive signed Transfer of Cadaver Form from Medical Officer IV to proceed to CMO-Permits and License Division	5. Give signed Transfer of Cadaver Form to client	None	3 minutes	Medical Officer IV City Health Office
TOTAL:		PHP 100.00	41 minutes

17. Laboratory Services

CHO shall provide laboratory tests to all citizens.

Office/Division:	City Health Office – Room 7 Laboratory Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Laboratory request		Respective Doctor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present laboratory request for verification	1.1 Verify laboratory request and instruct client to pay the corresponding fee	None	5 minutes	Receptionist City Health Office
2. Pay Laboratory test fee *Make sure to secure Official Receipt that will be issued upon payment	2.1 Issue Official Receipt	See Table 1 Below	15 minutes	Cashier City Health Office
3. Submit Official Receipt and samples; wait for instruction and scheduling depending on type of test	3.1 Check Official Receipt and receive samples for testing	None	5 minutes	Receptionist City Health Office
	3.2 Give instructions and scheduling depending on type of test to client	None	5 minutes	Receptionist City Health Office
4. Follow fasting instructions for FBS and Lipid Profile otherwise, submit self for testing *Fasting for FBS is 8 hours while Lipid Profile is 10 hours	4.1 Conduct blood extraction procedure	None	5 minutes	Medical Technologist I City Health Office
5. Receive laboratory results	5.1 Give laboratory result to client depending on type of test	None	2 hours	Receptionist City Health Office
TOTAL:		See Table Below	2 hours 35 minutes

LABORATORY FEES
CBC	PHP 80.00
CBC and Platelet	PHP 100.00
Blood Typing	PHP 50.00
Rh Typing	PHP 30.00
HBsAG (Hepatitis B)	PHP 100.00
RPR/VDRL	PHP 90.00
Urinalysis	PHP 40.00
Stool Exam	PHP 40.00
FBS/RBS	PHP 80.00
BUN	PHP 90.00
Uric Acid	PHP 80.00
Creatinine	PHP 80.00
Lipid Profile	PHP 400.00
Cholesterol	PHP 80.00
Triglycerides	PHP 200.00
Pregnancy Test	PHP 100.00
*Less 20% for PWD; Free for Senior Citizen

18. Leprosy Control Services

CHO shall provide quality health care and treatment to leprosy patients.

Office/Division:	City Health Office – Room 10 TB Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Doctor’s request		Respective Doctor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present requirement at Room 10 window	1.1 Receive and verify requirements from client	None	3 minutes	Receptionist City Health Office
	1.2 Conduct assessment and physical examination of patient	None	30 minutes	Nurse I City Health Office
2. Proceed to smearing room for slit skin smear testing	2. Conduct slit skin smear testing to patient	None	20 minutes	Medical Technologist I City Health Office
3. Receive result, health education and treatment medicine at Room 10 Window	3. Give result, health education treatment medicine to patient	None	30 minutes	Nurse I or Medical Officer IV City Health Office
TOTAL:		None	1 hour 23 minutes

19. Lying-in Clinic and Birthing Home Center
CHO shall provide accessible birthing facility to all pregnant women

Office/Division:	Bacolod City Lying-in Clinic and Birthing Home Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All pregnant women
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Negative RT-PCR result		BRO Center
Referral		Barangay Health Station
Mother’s Book		Client
Old and New Laboratory results with Ultrasound (1 original and 1 photocopy)		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present requirements and self for assessment to Nurses’ Station	1.1 Conduct interview and check requirements	None	5 minutes	Nurse City Health Office
	1.2 Take vital signs; check fundal height and fetal heart beat	None	5 minutes	Nurse City Health Office
	1.3 Conduct internal examination: Patient with active labor will be constantly checked and monitored Patient with inactive labor will be given home instruction and schedule for follow-up checkup	None	7 minutes	Midwife and Medical Officer City Health Office
2. Submit self for assessment and monitoring	2. Conduct assessment and monitoring to patient with active labor Patient with no complication will proceed to admission interview Patient with complication will be referred to One Hospital Command	None	1 hour	Nurse or Midwife and Medical Officer City Health Office
3. Proceed to admission interview and affix signature to waiver and consent forms	3. Conduct admission interview and receive waiver and consent forms with signature from patient	None	7 minutes	Nurse and Midwife City Health Office
4. Proceed to labor room	4. Conduct antepartum monitoring and checking of vital signs	None	1 hour	Midwife and Medical Officer City Health Office
5. Proceed to delivery room	5.1 Conduct checking of vital signs	None	5 minutes	Nurse City Health Office
	5.2 Conduct labor record	None	7 minutes	Nurse City Health Office
	5.3 Conduct routine immediate newborn care	None	10 minutes	Nurse City Health Office
	5.4 Conduct delivery record	None	5 minutes	Nurse City Health Office
	5.5 Conduct episiotomy	None	30 minutes	Midwife or Medical Officer City Health Office
6. Transfer to ward for post-partum monitoring	6.1 Conduct post-partum monitoring	None	1 hour	Nurse City Health Office
	6.2 Administer medicine and give instructions	None	1 day	Nurse City Health Office
7. Proceed to internal examination discharge	7.1 Conduct internal examination discharge	None	5 minutes	Midwife and Medical Officer City Health Office
	7.2 Instruct companion of patient to process clearance slip: Patient with PhilHealth membership to proceed to Room 25 Window *PhilHealth members are exempted from paying childbirth delivery and newborn screening fee Patient without PhilHealth membership to proceed to Cashier	None	3 minutes	Nurse City Health Office
8. Pay childbirth delivery and newborn screening fees *Make sure to secure Official Receipt that will be issued upon payment	8. Issue Official Receipt	See Table Below	15 minutes	Cashier City Health Office
9. Present Official Receipt or PhilHealth Membership to Room 25 Window	9.1 Verify Official Receipt or PhilHealth Membership of patient	None	3 minutes	Clerk or Administrative Aide I City Health Office
	9.2 Process and give clearance slip to client	None	5 minutes	Administrative Aide I City Health Office
10. Receive clearance slip from Room 25 Window	10. Give clearance slip to companion of patient for discharge and newborn screening	None	5 minutes	Administrative Aide I City Health Office
11. Present clearance slip to Nurses’ Station	11. Conduct newborn screening	None	5 minutes	Midwife City Health Office
12. Receive home instructions, follow-up checkup schedule and discharge process	12. Give home instructions, follow-up checkup schedule and discharge process	None	5 minutes	Nurse City Health Office
TOTAL:		See Table Below	1 day 5 hours 7 minutes

FEES TO BE PAID	CHILDBIRTH DELIVERY FEE	NEWBORN SCREENING FEE	TOTAL
Bacolod Residents	PHP 2,400.00	PHP 1,800.00	PHP 4,200.00
Non-Bacolod Residents	PHP 3,200.00	PHP 1,800.00	PHP 5,000.00

20. Medico Legal Services – Autopsy/Post-Mortem Examination

CHO shall provide autopsy/post-mortem examination as requested by Bacolod City residents.

Office/Division:	City Health Office – Satellite Office (Bacolod City Government Center)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Bacolod City residents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Autopsy Request (1 original and 1 photocopy), if available		PNP Station *With jurisdiction on the incident
Police Blotter/Incident Report (1 original and 1 photocopy)		PNP Station *With jurisdiction on the incident
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay autopsy/post-mortem examination fee *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 150.00	15 minutes	Cashier City Treasurer’s Office
2. Inform contracted funeral service provider for the intent and submit Official Receipt, requirements and relevant information to CHO Satellite Office	2.1 Receive and assess requirements from client	None	3 minutes	Medico Legal Officer City Health Office
	2.2 Give consent form to client	None	3 minutes	Medico Legal Officer City Health Office
3. Affix signature to consent form	3.1 Receive consent form with signature from client	None	5 minutes	Medico Legal Officer City Health Office
	3.2 Conduct autopsy/post-mortem examination at the contracted funeral service provider	None	2 hours	Medico Legal Officer City Health Office
4. Receive Medico Legal Autopsy/Post-Mortem Examination Certificate	4. Give Medico Legal Autopsy/Post-Mortem Examination Certificate to client	None	2 days	Medico Legal Officer City Health Office
TOTAL:		PHP 150.00	2 days 2 hours 26 minutes

21. Medico Legal Services – Other Certifications
CHO shall provide medico legal certifications as requested by Bacolod City residents.

Office/Division:	City Health Office – Satellite Office (Bacolod City Government Center)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Bacolod City residents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Medico Legal Certificate
Police Blotter/Incident Report (2 photocopies)		PNP Station *With jurisdiction on the incident
Government Issued Identification Card (1 photocopy)		DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Gender Entry Correction
Birth Certificate (1 photocopy)		PSA, LCR
Police Clearance (1 photocopy)		PNP Station
NBI Clearance (1 photocopy)		NBI
Medical Records (1 photocopy)		Respective health facility
School Records (1 photocopy)		Respective educational institution
Government Issued Identification Card (1 photocopy)		DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Minor Client
Government Issued Identification Card of parent or guardian (1 photocopy)		DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay gender entry correction or medico legal certificate fee *Make sure to secure Official Receipt that will be issued upon payment	1. Issue Official Receipt	PHP 50.00	15 minutes	Cashier City Treasurer’s Office
2. Submit Official Receipt, requirements and relevant information to CHO Satellite Office	2.1 Receive and assess requirements from client	None	5 minutes	Medico Legal Officer City Health Office
	2.2 Conduct interview and physical examination to client	None	15 minutes	Medico Legal Officer City Health Office
3. Receive medico legal certificate from CHO Satellite Office	3. Give medico legal certificate to client	None	5 minutes	Medico Legal Officer City Health Office
TOTAL:		PHP 50.00	40 minutes

22. Mental Health Care Center – Admissions

CHO shall provide mental health care services to all mentally ill citizens.

Office/Division:	Bacolod City Mental Health Care Center, Paglaum Village, Barangay Mansilingan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Vaccine Card with 2 doses		Any Health Facility
Official Receipt *Bacolod City Residents – PHP 8,000.00 *Non-Bacolod City Residents – PHP 10,000.00		City Treasurer’s Office
Government Issued Identification Card of parents or guardian (1 photocopy)		DFA, PSA, LTO, SSS, GSIS, Comelec, PhilHealth, Pag-IBIG
Patient’s personal items (clothing, toiletries, pillows, beddings etc.)		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present vaccine card at the gate of Mental Health Care Center	1.1 Check vaccine card and record patient in logbook	None	3 minutes	Nursing Attendant I City Health Office
	1.2 Instruct client/patient to proceed to Nurses’ Station	None	3 minutes	Nursing Attendant I City Health Office
	1.3 Give information sheets and waiver to client/patient	None	3 minutes	Nurse I City Health Office
2. Present Official Receipt and fill out information sheets and affix signature to waiver	2.1 Receive Official Receipt, filled-out information sheets and signed waiver from client/patient	None	5 minutes	Nurse I City Health Office
	2.2 Take vital signs of patient	None	10 minutes	Nurse I City Health Office
	2.3 Instruct client/patient to proceed to Medical Officer IV	None	3 minutes	Nurse I City Health Office
3. Proceed to Medical Officer IV	3. Conduct interview and assessment of patient and instruct client for admission procedure	None	30 minutes	Medical Officer IV City Health Office
4. Proceed to Nurses’ Station for admission process	4.1 Conduct body diagram procedures	None	3 minutes	Nurse I and Nursing Attendant I City Health Office
	4.2 Conduct inspection of patient’s personal items	None	5 minutes	Nurse I and Nursing Attendant I City Health Office
	4.3 Escort patient to isolation rooms/quarters	None	5 minutes	Nurse I and Nursing Attendant I City Health Office
5. Receive instructions and other relevant information regarding admitted patient	5. Give instructions and other relevant information to client regarding admitted patient	None	3 minutes	Nurse I City Health Office
TOTAL:		None	1 hour 13 minutes

23. Mental Health Care Center – Counseling and Psychotherapy

CHO shall provide mental health care services to all citizens.

Office/Division:	Bacolod City Mental Health Care Center, Paglaum Village, Barangay Mansilingan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Vaccine Card with 2 doses		Any Health Facility
Referral Letter		SSS or Judicial Court Order
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present vaccine card at the gate of Mental Health Care Center	1.1 Check vaccine card and record patient in logbook	None	3 minutes	Nursing Attendant I City Health Office
	1.2 Instruct client to proceed to Nurses’ Station	None	3 minutes	Nursing Attendant I City Health Office
	1.3 Give information sheets to client	None	3 minutes	Nurse I City Health Office
2. Fill out and give information sheets to Nurses’ station	2.1 Receive filled-out information sheets	None	5 minutes	Nurse I City Health Office
	2.2 Instruct client to proceed to Psychologist II	None	3 minutes	Nurse I City Health Office
3. Answer and give self-reporting questionnaire to Psychologist II	3.1 Received answered self-reporting questionnaire from client	None	5 minutes	Psychologist III City Health Office
	3.2 Conduct counseling or psychotherapy process	None	1 hour	Psychologist III City Health Office
4. Receive certificate or instructions and other relevant information regarding services undertaken	4. Give certificate or instructions and other relevant information regarding services undertaken by the client	None	5 minutes	Psychologist III City Health Office
TOTAL:		None	1 hour 27 minutes

24. Mental Health Care Center – Outpatient Services

CHO shall provide mental health care services to all mentally ill citizens.

Office/Division:	Bacolod City Mental Health Care Center, Paglaum Village, Barangay Mansilingan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Vaccine Card with 2 doses		Any Health Facility
Prescription with date of appointment		Respective Doctor or Medical Officer IV from previous consultation
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present vaccine card at the gate of Mental Health Care Center	1.1 Check vaccine card and record patient in logbook	None	3 minutes	Nursing Attendant I City Health Office
	1.2 Instruct client/patient to proceed to Nurses’ Station	None	3 minutes	Nursing Attendant I City Health Office
	1.3 Give information sheets and waiver to client/patient	None	3 minutes	Nurse I City Health Office
2. Fill out information sheets and affix signature to waiver	2.1 Receive filled-out information sheets and signed waiver from client/patient	None	5 minutes	Nurse I City Health Office
	2.2 Take vital signs of patient	None	10 minutes	Nurse I City Health Office
	2.3 Instruct client/patient to proceed to Medical Officer IV	None	3 minutes	Nurse I City Health Office
3. Proceed to Medical Officer IV	3. Conduct interview and consultation of patient	None	30 minutes	Medical Officer IV City Health Office
4. Receive certificate or prescription with next schedule of appointment	4. Give certificate or prescription with next schedule of appointment	None	5 minutes	Medical Officer IV City Health Office
TOTAL:		None	1 hour 2 minutes

25. Mental Health Care Center – Psychological Evaluation

CHO shall provide mental health care services to all citizens.

Office/Division:	Bacolod City Mental Health Care Center, Paglaum Village, Barangay Mansilingan
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Vaccine Card with 2 doses		Any Health Facility
Official Receipt *Psychological Evaluation – PHP 200.00		City Treasurer’s Office
Medical Certificates if clinical case (1 photocopy)		Respective Doctor
Court Order if referred by the Judiciary (1 photocopy)		Judicial Court *Where the case was filed
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present vaccine card at the gate of Mental Health Care Center	1.1 Check vaccine card and record patient in logbook	None	3 minutes	Nursing Attendant I City Health Office
	1.2 Instruct client to proceed to Nurses’ Station	None	3 minutes	Nursing Attendant I City Health Office
	1.3 Give information sheets to client	None	3 minutes	Nurse I City Health Office
2. Present Official Receipt, fill out and give information sheets to Nurses’ station	2.1 Receive Official Receipt, filled-out information sheets	None	5 minutes	Nurse I City Health Office
	2.2 Instruct client to proceed to Psychologist II	None	3 minutes	Nurse I City Health Office
3. Answer and give self-reporting questionnaire to Psychologist II	3.1 Received answered self-reporting questionnaire from client	None	5 minutes	Psychologist III City Health Office
	3.2 Conduct intake interview to client	None	1 hour	Psychologist III City Health Office
	3.3 Conduct psychological testing to client	None	2 hours	Psychologist III City Health Office
4. Receive certificate or instructions and other relevant information regarding services undertaken	4. Give certificate or instructions and other relevant information regarding services undertaken by the client	None	5 minutes	Psychologist III City Health Office
TOTAL:		None	3 hours 32 minutes

26. Outpatient Consultation

CHO shall provide medical consultation to all citizens.

Office/Division:	City Health Office – Room 1 Main Dispensary
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Adult	None	None
Children 5 years old and below	Growth Monitoring Chart	Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to Triage	1. Give health declaration form	None	5 minutes	Triage Staff City Health Office
2. Fill out health declaration form	2. Check and assess health declaration form: Without Covid symptoms, patients will be given queuing number and proceed to cashier Upon assessment, patients with Covid symptoms will proceed to BRO center	None	5 minutes	Triage Staff City Health Office
3. Pay Consultation Fee *Make sure to secure Official Receipt that will be issued upon payment	3. Issue Official Receipt	PHP 20.00	15 minutes	Cashier City Health Office
4. Present Official Receipt and wait for queuing number to be called	4.1 Check Official Receipt and assess patient and take vital signs	None	10 minutes	Nurse or Midwife City Health Office
	4.2 Examine and consult patient; check growth monitoring chart for children	None	15 minutes	Medical Officer City Health Office
5. Receive prescription or request for laboratory services or doctor’s diagnosis to process Medical Certificate	5. Give prescription or request for laboratory services or doctor’s diagnosis to process Medical Certificate to client	None	15 minutes	Medical Officer City Health Office
TOTAL:		PHP 20.00	1 hour 5 minutes

27. Pharmacy Services

CHO shall provide medicines to all citizens.

Office/Division:	City Health Office – Room 12 Pharmacy
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present prescription at Pharmacy window	1.1 Receive prescription from client	None	3 minutes	Pharmacist II City Health Office
	1.2 Validates prescription	None	3 minutes	Pharmacist II City Health Office
	1.3 Check availability of medicine prescribed	None	3 minutes	Pharmacist II City Health Office
2. Receive medicine and prescription from Pharmacy window	2. Dispenses medicine and returns prescription to client	None	5 minutes	Pharmacist II City Health Office
TOTAL:		None	14 minutes

28. Prenatal Care Checkup

CHO shall provide pre-natal care checkup to all pregnant women.

Office/Division:	City Health Office – Room 4 Prenatal Care
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All pregnant women
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Referral		Barangay Health Station
Mother’s Book		Client
Old and New Laboratory results with Ultrasound (1 original and 1 photocopy)		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Get queuing number and provide patient’s name at Room 4	1. Give queuing number to client and get patient’s name	None	3 minutes	Population Program Worker II City Health Office
2. When number is called, present requirements	2.1 Check requirements and interview patient	None	5 minutes	Population Program Worker II City Health Office
	2.2 Take vital signs	None	3 minutes	Population Program Worker II City Health Office
	2.3 Check fundal height and fetal heart beat	None	3 minutes	Population Program Worker II City Health Office
	2.4 Conduct consultation and internal examination	None	15 minutes	Medical Officer III City Health Office
3. Receive home instructions and schedule for follow-up checkup	3. Give home instructions and schedule for follow-up checkup	None	3 minutes	Population Program Worker II City Health Office
TOTAL:		None	32 minutes

29. Review of Death Certificates

CHO shall review and sign death certificates prior submission for registration to the Local Civil Registrar.

Office/Division:	City Health Office – Room 27 Administrative Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Death Certificate with cause of death signed by doctor and embalmer’s signature (1 photocopy back-to-back)		Hospital or non-health institution
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present requirement to Room 27 Window	1.1 Check and assess requirement, collect one (1) photocopy of death certificate for filing	None	5 minutes	Nursing Attendant I City Health Office
	1.2 Affix initial and date on the death certificate	None	3 minutes	Nursing Attendant I City Health Office
	1.3 Affix signature on the death certificate	None	5 minutes	Medical Officer City Health Office
2. Receive death certificate from Medical Officer and proceed to Bacolod City Government Center for next steps	2. Give signed death certificate to client	None	3 minutes	Medical Officer City Health Office
TOTAL:		None	16 minutes

30. Roentgenology Services

CHO shall provide x-ray services to all citizens.

Office/Division:	City Health Office – Room 8 X-ray Section
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Doctor’s request		Respective Doctor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present doctor’s request to Room 8	1. Assess doctor’s request and instruct client to pay fee	None	3 minutes	Nursing Attendant I City Health Office
2. Pay x-ray fee *Make sure to secure Official Receipt that will be issued upon payment	2. Issue Official Receipt	PHP 100.00	15 minutes	Cashier City Health Office
3. Present Official Receipt to Room 8	3.1 Check Official Receipt	None	3 minutes	Nursing Attendant I City Health Office
	3.2 Take patient’s information and data processing	None	3 minutes	Nursing Attendant I City Health Office
	3.3 Instruct patient to proceed to x-ray room	None	3 minutes	Medical Officer III City Health Office
4. Proceed to x-ray room	4.1 Conduct radiographic process	None	3 minutes	Medical Officer III City Health Office
	4.2 Proceed to film processing	None	7 minutes	Medical Officer III City Health Office
5. Receive x-ray result and interpretation from Medical Officer III	5. Give x-ray result and interpretation to client	None	3 minutes	Medical Officer III City Health Office
TOTAL:		PHP 100.00	40 minutes

31. Social Hygiene Services

CHO shall provide social hygiene services to all citizens.

Office/Division:	City Health Office – Room 6 Social Hygiene Clinic
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present request to the receptionist at Room 6 window	1. Assess request and instruct client to pay the fee accordingly	None	3 minutes	Receptionist City Health Office
2. Pay corresponding fee *Make sure to secure Official Receipt that will be issued upon payment	2. Issue Official Receipt	See Table Below	15 minutes	Cashier City Health Office
3. Present Official Receipt to the receptionist at Room 6	3.1 Check Official Receipt	None	3 minutes	Receptionist City Health Office
	3.2 Interview client	None	5 minutes	Nurse III or Medical Technologist I City Health Office
	3.3 Conduct Pre-counseling regarding the corresponding tests to be undertaken	None	3 minutes	Nurse III or Medical Technologist I City Health Office
	3.4 Conduct blood extraction or gram staining procedure depending on the request	None	5 minutes	Medical Officer IV or Nurse III or Medical Technologist I City Health Office
	3.5 Preparation of specimen and microscopic examination	None	10 minutes	Nurse III or Medical Technologist I City Health Office
4. Receive results, post-counseling, treatment and other relevant information	4. Give result, post-counseling, treatment and other relevant information to patient	None	3 minutes	Medical Officer IV or Nurse III City Health Office
TOTAL:		See Table Below	47 minutes

SOCIAL HYGIENE FEES
HIV Test	Free
HBsAG (Hepatitis B)	PHP 100.00
RPR/VDRL	PHP 90.00
Gram Staining	PHP 65.00
*Less 20% for PWD; Free for Senior Citizen

32. Swab Test Result Releasing

CHO shall provide swab test results after undergoing RT-PCR test to all citizens.

Office/Division:	City Health Office – Room 102
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All pregnant women due for childbirth and symptomatic individuals
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Provide patient’s name and date of swab to Room 102	1.1 Get patient’s name and date of swab from client	None	3 minutes	Clerk City Health Office
	1.2 Check swab test result if available	None	3 minutes	Clerk City Health Office
	1.3 Print swab test result	None	3 minutes	Clerk City Health Office
	1.4 Affix signature on swab test result	None	5 minutes	Medical Officer City Health Office
2. Receive swab test results from Room 102	2. Give swab test result to client	None	3 minutes	Clerk City Health Office
TOTAL:		None	17 minutes

33. TB Control Services – GeneXpert and TB Microscopy

CHO shall provide GeneXpert services to all symptomatic and diagnosed TB patients.

Office/Division:	City Health Office – Sputum Section
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen G2G – Government to Government
Who may avail:	All symptomatic and diagnosed TB patients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Patient request and result form		Respective Barangay Health Station
Doctor’s request		Respective Doctor
X-ray result and findings		Any accredited roentgenology facility
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present requirements at Room 4 TB Microscopy	1.1 Receive and verify requirements from client	None	5 minutes	Receptionist City Health Office
	1.2 Instruct client to proceed to smearing room	None	3 minutes	Receptionist City Health Office
2. Proceed to smearing room and provide specimen	2. Evaluate specimen based on quantity and quality from client	None	5 minutes	Medical Technologist I City Health Office
3. Claim result from Room 4 TB Microscopy	3. Release result to client	None	1 day*	Receptionist City Health Office
TOTAL:		None	1 day 13 minutes

*GeneXpert results will be claimed at 4:00 PM of the same day; Direct sputum smear microscopy (DSSM) will be forwarded to respective Barangay Health Station the next day.

34. TB Control Services – TB-DOTS

CHO shall provide quality health care and treatment to symptomatic and diagnosed TB patients.

Office/Division:	City Health Office – Room 10 TB Division
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen G2G – Government to Government
Who may avail:	All symptomatic and diagnosed TB patients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
DSSM result		Barangay Health Station
GeneXpert result		City Health Office – Sputum Section
X-ray result and findings		Any accredited roentgenology facility
Medical History		Respective Doctor or Clinic
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Register at Room10 to get queuing number	1. Register patient and give queuing number	None	5 minutes	Receptionist City Health Office
2. When number is called, present requirements	2.1 Assess requirements and interview patient	None	15 minutes	Nurse I City Health Office
	2.2 Conduct consultation and instruct patient to proceed to HIV testing	None	15 minutes	Medical Officer IV City Health Office
3. Proceed to HIV testing	3.1 Conduct interview and counseling to patient	None	20 minutes	Nurse I City Health Office
	3.2 Conduct HIV testing	None	10 minutes	Medical Technologist I City Health Office
4. Receive result, diagnosis and treatment medicine with schedule from Room 10	4. Give result, diagnosis and treatment medicine with schedule to patient	None	30 minutes	Nurse I City Health Office
TOTAL:		None	1 hour 35 minutes*

*Treatment methodology will depend on the type of TB (Drug-Susceptible or Drug-Resistant) the patient is diagnosed with, please consult the Nurse or Medical Officer at the TB-DOTS for appropriate health care.

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback?	For walk-ins: Client may answer the feedback form in the City Health Office Triage and put it in the feedback and complaints drop box. Contact number: 431-3673 Email address: cho@bacolodcity.gov.ph
How feedbacks are processed?	For walk–ins/calls/emails: The City Health Officer compiles and records all feedback submitted. For feedback requiring answers are forwarded to the relevant personnel/division and they are required to answer within three (3) days from the receipt of the feedback. The client will be informed via email or phone call.
How to file complaint?	To file a complaint against the Department, provide the following details via email: – Full name and Contact Information of the Complainant – Sex (Male or Female) – Narrative/Details of the complaint – Evidence – Name of the person/division being complained Contact number: 431-3673 Email address: cho@bacolodcity.gov.ph
How complaints are processed?	The City Health Officer reviews and evaluates the complaints received on daily basis. The City Health Officer shall coordinate with the concerned division/s to address the complaint and shall investigate, if necessary. After the concern has been addressed or after the conduct of the investigation, the concerned division/s shall submit an incident report to the City Health Officer, for appropriate action. The client will be informed via email or phone call.
Contact Information of CCB, PCC, ARTA	You may send all complaints to complaints@arta.gov.ph Or call us at 8478–5099, 0969–257–7242, 0928–690–4080   Or you may course them through:   Presidential Complaint Center (PCC) pcc@malacanang.gov.ph Hotline 8888 or 82498310 loc. 8175 or 8182 Tel. Nos. 8736–8645, 8736–8603, 8736–8606, 8736–8629, 8736–8621   Contact Center ng Bayan (CCB) email@contactcenterngbayan.gov.ph 0908–881–6565

CITY PLANNING AND DEVELOPMENT OFFICE
2/F Bacolod City Government Center, Brgy. Villamonte, Bacolod City
Tel Nos. (034) 4343184 Email Add: cpdobacolod@gmail.com/cpdo@bacolodcity.gov.ph

The CPDO is tasked to formulate integrated economic, social, physical and other development plans and policies and to monitor and evaluate the implementation of different programs, projects and activities in the city in accordance with the approved development plan. It also regulates the issuance of locational clearance for Building Permit, Business License and other developments within the city in conformity to its Land Use Plan.

VISION

“A collaborative resource for innovative change utilizing evidence and research-based plans, policies and monitoring system geared towards sustainable growth and development of Bacolod City.”

MISSION

“To coordinate with all stakeholders in formulating plans in delivering efficient service, through advanced technology, monitoring & evaluating implemented PPAS, and administer zoning ordinances.”

FUNCTIONAL STATEMENT

1. Formulate integrated economic, social, physical, and other development plans and policies for consideration of the local government development council
2. Conduct continuing studies, researches, and training programs necessary to evolve plans and programs for implementation
3. Integrate and coordinate all sectoral plans and studies undertaken by the different functional groups or agencies;
4. Monitor and evaluate the implementation of the different development programs, projects, and activities in the local government unit concerned in accordance with the approved development plan
5. Prepare comprehensive plans and other development planning documents for the consideration of the local development council
6. Analyze the income and expenditure patterns, and formulate and recommend fiscal plans and policies for consideration of the finance committee of the local government unit
7. Enforce the Zoning Ordinance and other related ordinances and laws on Zoning and Planning
8. Promote people participation in development planning within the local government unit concerned
9. Exercise supervision and control over the secretariat of the local development council

1. SECURING ZONING CLEARANCE FOR BUSINESS PERMIT
   
   (ONLINE) Businesses are required to secure a Zoning Clearance upon application for Business Permit to ensure that business location is in accordance with Comprehensive Land Use Plan (CLUP) and other relevant Zoning and Land Use Ordinances

Office or Division:	ZONING & LAND USE DIVISION
Classification:	√ Simple               Ÿ Complex              Ÿ Highly Technical
Type of Transaction:	Ÿ G2C   –  Government to Citizen      √ G2B   –  Government to Business Entity      Ÿ G2G   –  Government to Government
Who may avail:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Business Application Form		Go to link https://ebpls.bacolodcity.gov.ph or scan the QR Code
2. Pictures of the area/vicinity map		Client
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Go to link https://ebpls.bacolodcity.gov.ph or scan the QR Code, Fill up online application forms, and Upload requirements	1. Review & accept the correctness of the data and requirements uploaded	None	42 minutes	BPLO Designated Staff
2. Receive approval of the application.	2.1 Review the application   2.2 Conduct Site Inspection Note: Site inspection may be required for new business/change of business location for further assessment of the area and use of land    2.3 Approve the application	None	5 minutes   1 day               10 minutes	Zoning Officer II   Zoning Officer IV
TOTAL			1 day and 57 minutes

II. SECURING ZONING CLEARANCE FOR BUSINESS PERMIT (FACE TO FACE)
Businesses are required to secure a Zoning Clearance upon application for Business Permit to ensure that business location is in accordance with Comprehensive Land Use Plan (CLUP) and other relevant Zoning and Land Use Ordinances

Office or Division:	ZONING & LAND USE DIVISION
Classification:	√  Simple              Ÿ  Complex              Ÿ Highly Technical
Type of Transaction:	Ÿ G2C   –  Government to Citizen      √ G2B   –  Government to Business Entity      Ÿ G2G   –  Government to Government
Who may avail:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Business Application Form		Permits & Licensing Division
2. Pictures of the area (if necessary)		Client
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to CPDO: Approach the Zoning Division and present the Business Permit Application Form	1.1 Review and accept the Documents: Zoning Staff checks the business location against the land use plan and Zoning Ordinance   1.2 Conduct Site  Inspection Note: Site inspection may be required for new business/change of business location for further assessment of the area and use of land.	None	10 minutes                       day	Zoning Officer II       Zoning Officer IV
2. Receive approval of the application.	2. Process, approve and sign the Business Permit Application form		5 minutes
TOTAL			1 day and 15 minutes

III. SECURING ZONING LOCATIONAL CLEARANCE FOR BUILDING PERMITS

All enterprises and private persons constructing a new building or applying for renovation/expansion are required to secure a Zoning Locational Clearance upon application for building permit.

This should be done before the construction starts to ensure that the building is allowed in the chosen location as per Comprehensive Land Use Plan (CLUP) and other relevant Zoning and Land Use Ordinances.

Office or Division:	ZONING & LAND USE DIVISION
Classification:	√ Simple               Ÿ Complex              Ÿ Highly Technical
Type of Transaction:	√ G2C   –  Government to Citizen      √ G2B   –  Government to Business Entity      √ G2G   –  Government to Government
Who may avail:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application for Zoning Locational Clearance Form duly notarized (2 original copies)		Zoning & Land Use Division Notarization is available at the CLO or other private Law Firm
2. Building Plans duly signed and sealed by a Licensed Civil Engineer or Architect (5 original copies)		Clients through their Licensed Civil Engineer or Architect or Geodetic who will prepare this for submission to the involved LGU offices/agencies
3. Lot Plan with Vicinity Map duly signed by Geodetic Engineer (1original/photocopy)
4. Bill of Materials and Cost Estimates (1original/photocopy)
5. Specifications (1original/photocopy)
6. Transfer Certificate of Title or Deed of Sale (1original/photocopy)		Register of Deeds
7. Current Year of Real Property Tax Declaration (1original/photocopy per TCT)		City Assessor’s Office
8. Current Year of Latest Land Tax Receipt (1original/photocopy per TCT)		Land Tax Division
9. If Lot is not owned: Contract of Lease (1original/photocopy)Authority to Construct (1original/photocopy)		Owner or Official Representative of the Building/Land with SPA
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Requirements and Present necessary requirements to the Zoning Division for evaluation and assessment.	1.1 Review, verify and accept the submitted requirements   1.2 Conducts Site Inspection   Note: Site inspection may be required in case of further evaluation   1.3 Assess Locational Clearance Fees and Issue Payment Slip	None         None               None	20 minutes         1 day             10 minutes	Zoning Officer II       Zoning Officer IV
2. Pay the necessary Locational Clearance fees	2. Accept payment and issue Official Receipt	(Locational Clearance Fees: as per Revised Revenue Code and Zoning Ordinance) Refer to Table 1	10 minutes	Cashier/Teller – CTO
3.1. Present the receipt to the Zoning Division   3.2. Receive approved Building Plan	3.1 Approve & sign the Building Plans   3.2 Release the Building Plans with Locational Clearance	None         None	5 minutes         1 day	Zoning Officer II         Zoning Officer IV
TOTAL			2 days and 45 minutes

TABLE 1

LOCATIONAL CLEARANCE FEES (in Philippine Peso)

1. Residential structures, single or detached other than apartments, town houses, dormitories and subdivision/condominium projects, the cost of which is:
   100,000.00 and below                           200.00
   Over 100,000.00 to 200,000.00              400.00
   Over 200,000.00                         500.00 plus 1/10 of 1% of cost in excess of 100,000.00
2. Apartments/Townhouses, the cost of which is:
   500,000.00 and below                           1,000.00
   Over 500,000.00 to 2 Million                   1,500.00
   Over 2 Million                                        2,500.00 plus 1/10 of 1% of cost in excess of 2 Million regardless of number of doors
3. Dormitories, the cost of which is:
   500,000.00 and below                           2,500.00
   Over 2 Million                                        2,500.00 plus 1/10 of 1% of cost in excess of 2 Million regardless of number of doors
4. Institutional, the project cost of which is:
   2 Million and below                                2,000.00
   Over 2 Million                                        2,000.00 plus 1/10 of 1% of cost in excess of 2 Million
5. Commercial, Industrial, Agro-Industrial, the project cost of which is:
   100,000.00 and below                           1,000.00
   Over 100,000.00 to 500,000.00              1,500.00
   Over 500,000.00 to 1 Million                   2,000.00
   Over 1 Million to 2 Million                       3,000.00
   Over 2 Million                                        3,000.00 plus 1/10 of 1% of cost in excess of 2 Million
6. Special Uses/Special Projects (including memorial parks, gasoline station, cell sites, slaughter house, treatment plants, etc.) the project cost of which is:
   2 Million and below                                5,000.00
   Over 2 Million                                        5,000.00 plus 1/10 of 1% of cost in excess of 2 Million
7. Temporary Use Permit                                    500.00
8. Re-Zoning Fee                                                1.00/square meter
9. All zoning Certification Fees                             0.50/square meter

IV. SECURING ZONING LOT CERTIFICATION
The Zoning Lot Certification is requested for land classification.

Office or Division:	ZONING & LAND USE DIVISION
Classification:	√ Simple               Ÿ Complex              Ÿ Highly Technical
Type of Transaction:	√ G2C   –  Government to Citizen      √ G2B   –  Government to Business Entity      √ G2G   –  Government to Government
Who may avail:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request letter from the owner/corporation or authorized representative		Owner/Corporation/Authorized representative
2. Lot Plan with vicinity map (1 original/photocopy per TCT)		Geodetic Engineer
3. Land Title (original/photocopy per TCT)		Register of Deeds
4. Current Year of Tax Declaration (1 original/photocopy per TCT)		City Assessor’s Office
5. Current Year of Tax Receipt (1 original/photocopy per TCT)		Land Tax Division
6. Official Receipt (1 photocopy) to Zoning & Land Use Division		City Treasurer’s Office
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to CPDO:  Approach the Zoning Division and state purpose of request.	1.1 Review verify and accept documents presented by the client   1.2 Assess Lot Certification Fees and issue Payment Slip to the client	None           None	10 minutes           10 minutes	Zoning Officer II           Zoning Officer IV
2. Pay the assessed Lot Certification Fees	2. Receive payment and issue Official Receipt	Php 0.50/square meter	10 minutes	Cashier/Teller – CTO
3.1. Submit the Official Receipt to CPDO.     3.2. Receive Lot Certification	3.1 Process, record, approve and sign of documents.   3.2 Release of Lot certification	None	20 minutes         1 day	Zoning Officer II         Zoning Officer IV
TOTAL		None	1 day and 50 minutes

V. PROVISION OF CPDO DATA, PLANS AND MAPS (FACE TO FACE)

AVAILABLE DATA:

• Comprehensive Land Use Plan (CLUP)
• Comprehensive Development Plan (CDP)
• Annual Investment Plan (AIP)
• Barangay Development Plan
• Other Related Plans
• Ecological Profile
• Data Bank
• Bacolod Trends
• Maps/Digital Maps

Office or Division:	CITY PLANNING & DEVELOPMENT OFFICE
Classification:	√ Simple               Ÿ Complex              Ÿ Highly Technical
Type of Transaction:	√ G2C   –  Government to Citizen      √ G2B   –  Government to Business Entity      √ G2G   –  Government to Government
Who may avail:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Letter address to Department Head MS. MARY JEAN L. RAMOS, CPA, EnP, MPA, MBA City Planning & Development Coordinator Bacolod City		Client
2. Approved Request Slip		CPDO – Administrative Division
3. Official Receipt		CTO
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the official request letter to the Administrative Division for Specific Data needed	1. Receives the official request letter and provide QR Code and endorsed to CPDC for approval	None	10 minutes	Administrative Officer V
2. Fill-up the Request Slip to determine the corresponding fees and have it signed by the Administrative Division Head	2. Signs and approves for payment to CTO	Fees for the reproduction of CPDO Documents are based from Revised Revenue Code (see Table 2)	5 minutes
3. Bring the Approved Request Slip and pay	3. Receive the request Slip and issue the official receipt	Fees for the reproduction of CPDO Documents are based from Revised Revenue Code (see Table 2)	10 minutes	Cashier/Teller- City Treasurer’s Office
4. Present the Official Receipt and the Request Slip back to the Administrative Division for posting and/or recording	4.1 While waiting for the official receipt, requested data is forwarded to the pertaining Division for preparation   4.2 Prepares the document and forward to the Administrative Division   4.3 Validates the official receipt have it photocopy as office file copy	None	30 minutes     30 minutes     5minutes	Planning Officer IV Plans & Programs Division         Project Evaluation Officer IV – Research & Statistics Division     Administrative Officer IV -Administrative Division
5. Receive the requested document/s.	5. Release the hard copy and email the soft copy	None	5 minutes	Administrative Officer IV -Administrative Division
TOTAL		None	1 hour and 35 minutes

VI. PROVISION OF CPDO DATA, PLANS AND MAPS (ONLINE)

AVAILABLE DATA:

• Comprehensive Land Use Plan (CLUP)
• Comprehensive Development Plan (CDP)
• Annual Investment Plan (AIP)
• Barangay Development Plan
• Other Related Plans
• Socio-Economic/Ecological Profile (SEP)
• Data Bank
• Bacolod Trends
• Maps/Digital Maps

Office or Division:	CITY PLANNING & DEVELOPMENT OFFICE
Classification:	√ Simple               Ÿ Complex              Ÿ Highly Technical
Type of Transaction:	√ G2C   –  Government to Citizen      √ G2B   –  Government to Business Entity      √ G2G   –  Government to Government
Who may avail:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Letter address to Department Head MS. MARY JEAN L. RAMOS, CPA, EnP, MPA, MBA City Planning & Development Coordinator Bacolod City		Client
2. Approved Request Slip		CPDO – Administrative Division
3. Official Receipt		CTO
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Send official  letter of request address to the Head of Office at Email address: cpdobacolod@gmail.com / cpdo@bacolodcity.gov.ph	1. Receive and forward request via email to the Head of Office for approval	None	10 minutes	Administrative Officer IV Administrative Division
2. Wait for the approval	2. Email the approved request Slip with computation to the client	None	10 minutes
3. Go to https://onlineservices.bacolodcity.gov.ph/services/payment_portal/dashboard.php payment option – Miscellaneous and Regulatory Fees and select the particular payment type as per instruction in email	3. Process the payment and issue official receipt	Fees for the reproduction of CPDO Documents are based from Revised Revenue Code (see Table 2)	10 minutes	Cashier/Teller- City Treasurer’s Office
4. Email the Reference No. / Official receipt issued by the Cashier/Teller – CTO to Email address: cpdobacolod@gmail.com / cpdo@bacolodcity.gov.ph	4. Validate the reference No./Official Receipt	None	10 minutes	Administrative Officer IV Administrative Division
5. Receive the requested documents	5. Prepare and email the requested documents	None	25 minutes	Administrative Officer IV Administrative Division
TOTAL		None	1 hour and 5 minutes

TABLE 2

FEES FOR THE REPRODUCTION OF CPDO DOCUMENTS (in Philippine Peso):

1. Research Fee – 50.00
2. Books                                                   HARD COPY                    DIGITAL FILE
   
   1. CLUP
   Black and White                                    500.00                    150.00
   Master Copy with Colored Maps           1,500.00                          
   2. SEP/ECOLOGICAL PROFILE                 500.00 150.00
   3. Data Bank                                           500.00               150.00                                       
   4. Bacolod Trends                                   300.00               150.00
   
3. Maps (Hard Copy)
   HP PAPER                                  STANDARD                      SPECIAL
   TOPICS

1. Letter (8 ½” X 11”)                           25.00                 50.00
2. A3 (11” X 17”)                                  50.00                 100.00
3. A1 (20” X 30”)                                  200.00                400.00
4. A0 (34” X 55”)                                  400.00                1,000.00

D. Digital Maps at PHP 30.00 per square foot (JPEG Format)   

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback	Scan “Isugid kay Mayor” QR Code Through Suggestion Box Client Satisfaction Measurement Form (ARTA)
How feedbacks are processed	Daily review of the feedbacks received
How to file a complaint	Complainant must submit an official complaint letter to the office
How complaints are processed	Upon receiving the complaint letter: Assess and evaluate the extent of the complaint Forward the complaint to the Head of OfficeMake a pertinent solution (calling the attention of the worker/staff for appropriate actionConduct validation through visits, dialogue with both partiesFeedbacking
Contact Information of CCB, PCC, ARTA

OFFICE	ADDRESS	CONTACT INFORMATION
City Planning & Development Office	2nd Floor, South Wing Bacolod City Government Center, Along Circumferential Road Brgy. Villamonte Bacolod City, Negros Occidental Philippines 6100	034-4343184 Email add: cpdobacolod@gmail.com/cpdo@bacolodcity.gov.ph